J.Crew Factory offers a positive shopping experience with friendly and helpful staff. Customers appreciate the staff's kindness, patience, and customer-focused attitude, which make shopping enjoyable. Assistants like Neha, Matt, and others help customers find the right sizes and fits, often offering to order items if not in stock. Many praise the store for its good selection and quality fabrics, especially noting that nearly everything is 100% cotton and soft, ensuring good quality for the skin. Staff go beyond just selling clothes; they create a welcoming environment, even helping younger shoppers feel comfortable and confident. Customers also value the store's deals and the option to order items not found in-store. Overall, J.Crew Factory is seen as a friendly, helpful, and reliable place to shop for quality clothes and a pleasant experience.
Neha J and Matt were such a pleasure to shop with … they were on point , helped me try different sizes, fits and offered to even order in the size if it wasn’t there, they were kind , patient and customer centric ! Loved shopping today at Jcrew … thanks to Neha. She deserves a shout out !!
January 2024
Dropped in today for some work day staples. Found some great deals and friendly customer service. Selection was good and if I couldn't find my size, ordering was offered. Thanks so much, Althea and Devon!
October 2022
It's nice to be able to buy good clothes at a good price.
