Johnston & Murphy, a renowned retailer, has received a mix of reviews from its customers. According to the feedback, the store offers a great selection of products, but the customer service experience can vary. Customers who had a positive experience praised the attentive and helpful staff, such as Cassandra, Charles, and Krista, who went above and beyond to assist them in finding the right products. They highlighted the store's ability to provide a seamless and enjoyable shopping experience. However, one customer had a less than satisfactory encounter, where they felt the staff members were dismissive and judgmental towards their appearance and requests. The customer expressed disappointment in the lack of inclusivity and fair treatment, emphasizing the importance of treating all customers with the same level of respect and attention. Despite the mixed reviews, Johnston & Murphy appears to strive for providing a high-quality shopping experience, with the majority of customers expressing satisfaction with the store's offerings and the exceptional service they received from certain staff members.
Had a phenomenal experience in the store today. Cassandra specifically went above and beyond to help me find a pair that worked while being an absolute delight to chat with. The other workers were also lovely and helpful. Would rate ten stars if I could!!!
March 2025
Great service from Charles and Krista. I brought 2 pairs of shoes. Best shoe buying experience I have had. Very attentative.
July 2024
Good products and helpful staff, had no air conditioning.
