Associated Credit Union is highly regarded for its excellent customer service and welcoming atmosphere. Customers praise the professionalism and friendliness of staff, particularly highlighting the management and tellers who go above and beyond. The branch features a private walk-up ATM accessible via debit card, providing a safe and comfortable environment for transactions. The staff is described as friendly and caring, with some reviews mentioning special touches like costumes worn by bankers, which brought joy and a positive experience during visits. Customers appreciate the quick and effective handling of issues such as account hacking, with the Fraud Department responding swiftly to resolve problems. Overall, the credit union has a long-standing reputation for caring service, making it a trusted choice for many clients who have recommended it to friends and family. Its inviting ambiance and dedicated staff contribute to a positive banking experience.
I have been banking at Associated CU for over 16 years and the ladies at Decatur location are always very perfossional. A special thanks to the branch manager Alette for assisting me with my loan. She was able to get me a lower rate.
March 2026
I enjoy dealing with the staff. They are professional and patient with you...always willing to assist you with any situation regarding your accounts.
March 2026
It was great help. All my needs were taken care of. I love the staff. Tammie assisted me today with much patience and kindness.
