Truist is a bank that provides helpful and friendly customer service. Customers appreciate the staff for being kind, knowledgeable, and caring. Several tellers, including Gemma, are praised for their politeness, helpfulness, and making banking a positive experience, even during busy times or close to closing hours. The staff treats customers with respect, especially when opening new accounts or handling sensitive issues like fraud. Some customers mention that staff members go above and beyond, staying late to assist with account setup and ensuring everything is taken care of. Overall, Truist offers a welcoming environment with staff members who are personable and genuinely committed to helping customers, making banking a smooth and pleasant experience.
Love the people who work here. Just good people and smart.
October 2025
I was in a jam and needed help. Chelsea was amazing and delivered with flying colors. From answering the phone at 9am to greatly assisting me when I arrived, I am grateful and remain a loyal Truist customer for many years!
November 2024
I have to apologize first I was definitely having a bad day and I was not receptive when I originally visited the branch. However I've been back multiple times about the same issue and I really appreciate the staff that assisted me. Specifically Ms. Olive and Ms. Carolina for their great customer service, knowledge and... read full comment
Specialties: Online Banking, Financial Planning, Checking Accounts, Business Checking Accounts, Business Loans, Business Credit Cards, Savings Accounts, Personal Loans, Home Equity Lines of Credit, Credit Cards, Mortgages
