New Balance Atlanta @ Toco Hills is known for its friendly and attentive customer service. Staff members like Mr. Brian, Mr. Brandon, Jashaun, and Jay provide helpful assistance, guiding customers with patience and detailed attention. The store is well stocked, clean, and welcoming. Customers appreciate the knowledgeable staff who help identify the right shoes, even using special machines to determine foot type. The store offers a variety of options, including wide and extra-wide shoes for both kids and adults. Many customers have positive experiences, noting that staff make shopping easy and enjoyable, and they look forward to returning for future purchases. Overall, the store provides a helpful, friendly environment with great service and a good selection of shoes.
My wife and I came to this store to find a work shoe and Brian's customer service was impeccable!!! We were greeted at the door and he offered assistance. My wife tried on the 860 and 880 models. Brian explained that 860 had a better arch support which we eventually went with. Great job Brian!!! Keep up the good work!!!
May 2026
I had a great experience here! Brian was so patient and helped my mom find the perfect pair of shoes. Highly recommend if you need guidance with finding a shoe.
May 2026
The associates were handsome, professional & helpful.
