JCPenney is a well-known retailer offering a wide range of apparel and home furnishings, with a history dating back to 1902. The store provides customers with various options, including kids', men’s, and women’s clothing, footwear, jewelry, and accessories, along with free shipping and curbside pickup. Recently, customers have reported mixed experiences at the Douglasville, GA location. Some shoppers encountered rude treatment from employees while trying to enter the store, as the gate to the mall was not opened. However, many customers appreciated the helpfulness of staff members, particularly in the salon, where one employee went above and beyond to assist a customer. The store also offers a new beauty concept featuring popular brands. While some shoppers found the women's section disorganized, leading to challenges in locating items, they noted that great deals can be found once items are located. Overall, JCPenney aims to provide style, quality, and value, despite some recent concerns regarding customer service and store organization.
Lisa was wonderful to assist my mother with her purchases and answer her questions.
August 2026
Jade (manager) and Bernice were so kind from when I stepped in to leaving out. Great customer service!!!!! Just a joy to do business with. One of the best locations in my opinion!!!!!!
March 2026
Been lucky to find great deals on household items. The quality is also very good.
