A lot of the negative reviews are from a while ago. They’ve recently remodeled and changed a lot of staff. Very clean inside, prompt service, nice staff. I don’t bank in person often anymore but it’s nice to have a smiling friendly face when you’re making a deposit or have a question
September 2023
Unsurprisingly a bank with terrible customer service. Our small business uses Truist but we're likely moving away considering they can't call on time nor resolve any issue.
September 2023
Talked to a banker about a credit limit increase. I told her to double check that it wouldn't put a hard inquiry on my credit report before she requested it. She said it wouldn't. It did.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.