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“Markisha and Dequon were amazing! Their customer service was truly professionals! I purchased a new phone and they were very patience during the process. Thanks so much!!!”
“I picked up wrong product, I reached at store for exchange, they explained their policy about exchange very well. I was not eligible for exchange but they help me in getting product of my choice by issuing gift card and paying my amount back through that.”
“Quanta was very helpful in assisting me with adding a new number to my account. She got me a discounted price for seniors. I got a free new phone and she helped transfer data from my old phone to new one. She was very patient with me as I am not tech savvy. I appreciate the time she spent explaining everything to me. That kind of service is very rare these days. I want to commend Quanta for her excellent customer service skills. Keep up the great work Quanta, I enjoyed my experience at T-Mobile today.”
“I discovered the cellular data feature on my iPad conveniently stopped working while I was at the airport. Before making my connecting flight I sat on the phone with Verizon's tech support and it was the most frustrating experience ever. Instead of listening to my issue the gentleman insisted on taking me through a series of loosely related troubleshooting actions ( I get it he had to.. it was still frustrating). He then transfers me to a "tier two" tech support member who ended up NOT being tier two and took me through the same exact steps. By this time I had to board my flight home. What does this have to do with the Evans store? When I landed, I drove straight to the Verizon store, explained what was going on to Eric and LITERALLY within 10 minutes I had a new SIM card, a functioning iPad and was back in my vehicle headed home. He was very friendly, helpful and LISTENED! Give that man a raise!”
“Tanika at the Evans Verizon is awesome! The best Verizon employee I have come in contact ever! She went above and beyond to help us with our issues. Go to the Evans location. They will make sure you are taken care of.”
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“Best AT&T store I've stepped into. I usually avoid these places due to crowds and lackluster service...this store helps move that perspective back toward center.”