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“Branch Manager Kim Card is outstanding. Although she was confronted with numerous tasks, she took the time to complete my loan process without hesitation. I am very appreciative of her hard work and dedication to superior customer service!!!”
“Tyson & Associates has been a client of Pinnacle Bank for several years now. We have been very impressed with the service, level of professionalism, and team here.”
“My wife and I just moved to N. Georgia from another state. We were so used to our old bank after 20+ years, and they treated us well enough. Although we didn't know anyone's name at our local branch, and they didn't know ours, we were satisfied with their service, but now they were 2K miles away. So needless to say, we needed to find a more local bank.
After unsuccessfully trying to make contact with a human being at several other Chattanooga area banks, I noticed RockPoint had very high ratings. I read their mission statement and thought they seemed more like a business-oriented bank. I was afraid we would be dismissed or treated as an inconvenience as we are not business owners (yet!), but after reading their reviews, I thought we'd give them a try.
I was shocked when I called, and after 2 rings, a person answered the phone! I was actually caught off guard and kind of stumbled on my words. I was expecting the same old automated loop system. Nope. A live person.
I asked my questions, got my answers, and decided to make the 40-minute drive to Chattanooga the next day to open an account.
The next morning, I remembered another question regarding direct deposit. I called RockPoint right at 0900, and again, on the second ring, a person answered! Brandy did not immediately know the answer to my question, so she took my number and said she'd get right back to me. She called back in less than five minutes with my answer.
The wife and I made the drive. We found the address easy enough. The office is lovely and does not feel like a bank at all.
We were immediately welcomed by Camille, who is one of the bank's founders. She introduced us to Susan, who sat down with us to open our account. Susan was great, explaining every aspect of the bank, their philosophies and goals, and answering any questions we had.
Being in transition between your old bank and a new one can be a pain. We had a large cashier's check from closing a savings account at the old bank, which we wanted to deposit into our new checking account, so we can slowly transition over and eventually close our old account. Normally, a bank will place a hold on these checks for a couple of business days. As we were in the middle of moving, Susan waived that for us and even printed out a few temporary bank checks so we could access our funds until we receive our checks and debit cards in the mail.
After talking with her for some time (we never felt rushed) and asking every question we could think of, we got our account set up, and we were on our way.
RockPoint Bank is big on online banking, which I love. While I have not actually set that up yet, I have no doubts that if I have trouble, I can call, and someone will answer the phone.
I can not recommend this bank strongly enough!”
“I can't say enough good things about our neighborhood branch! No matter when I visit, the service is consistently outstanding. One of the shining stars at this branch is Carrie Hill, with whom I often interact. Her level of care and attention to detail is truly commendable. I genuinely enjoy connecting with her. Marsha Easter and Christian Rodriguez are also incredible. They always go above and beyond to assist me. Stellar service! It's the people that make this bank so unique!”
“I can’t say enough about Tammie Smith, Branch Manager & Kristy West, Assistant Branch Manager. They went above & beyond to make me comfortable & explaining everything that I needed in dealing with my loan. They truly are both a light that makes this company shine!!”
“Laura is ALWAYS very helpful and nice! Brooke is always so sweet! Rachel is always professional and Courteous! Rae is always helpful and has a smile on her face! This bank has always been reliable and they make me, my family and friends feel like we are all apart of their banking family.”
“A++++ All the way. Couldn't ask for better service. Brian the manager runs a great show, "hats off". They actually answer the phone when you call and after just a few months of banking there, even know who I am and my name with a phone call. Will never bank anywhere else.”
“I began my relationship with CFFCU doing On Air testimonials for Broadcast Radio...Although I've been retired from Advertising, Marketing, Media, and Public Relations for 15 years I am PROUD to say Chattanooga First Federal Credit Union is STILL exceeding my expectations, helping me meet my financial goals, and making me happy...They can do the SAME for you!!!”
“This Synovus Bank branch on Market Street in Chattanooga is a good place for all of your banking needs whether it be a small transaction or a more complex one. The staff here knows what they are doing and makes everything very easy and simple for their customers and keeps everything moving when you need to be on the move.”
“Ashley c one of the best employees at that location who makes me feel so comfortable with any transaction I do at this branch very knowledgeable and professionalism keep up the good work”
“I have been a member here since I moved to Chattanooga. They are so helpful, and understand a teacher's schedule...so you can do many things over the phone. Absolutely love them!!”
Closed
2001 E 23rd St, Chattanooga
Banks
“Alex has been great to work with and is someone I genuinely trust to take care of clients. He’s knowledgeable, responsive, easy to talk to, and always willing to go the extra mile to help people find the best financial solutions for their situation. In an industry where communication and reliability matter so much, Alex consistently stands out. I’d absolutely recommend him and First Horizon Bank to anyone looking for a banker they can count on.”
Closed
701 Market St, Chattanooga
Banks
“Paul Weeks was amazing. He is a great communicator and very knowledgeable on almost all topics. He was always there to answer any questions we had and he has a calm demeanor which helps in moments of chaos throughout the home buying process. Would definitely recommend First Horizon and Paul Weeks for your lending needs. A+++++ service.”
“This Synovus Bank branch on Market Street in Chattanooga is a good place for all of your banking needs whether it be a small transaction or a more complex one. The staff here knows what they are doing and makes everything very easy and simple for their customers and keeps everything moving when you need to be on the move.”
“Ive been with the credit union when my mom suggested me to join probably around high school. 1982.until current day. I have never had an issue, or misunderstanding. Everyone makes every transaction and other concerns very clear. I appreciate the great work.Erlanger credit union..U ROCK!!!!lol”
“This First Horizon Bank Branch is wonderful. They are efficient, friendly, and always willing to help. Kim Sanders regularly goes above and beyond expectations to personalize banking services. We have benefited from her proactive and creative troubleshooting several times when dealing with folks who have hacked or were trying to hack our account.
Thanks to all, and especially Kim!”
“I love interacting with the people on the ATM and I love how they remained local. When ever I have to go in side I'm always treated with a warm welcome and always leave happy”
“Cadence Bank has been excellent to work with for my banking needs. I appreciate the friendly, hometown feel of the bank, and the professionalism of my banker, Austin.”
“Taren is always a pleasure to work with. She handles all of our business loans and pretty much anything that we ever need. She is by far the best that we have ever worked with.”
“I just want to take a moment to praise your employee ALEX! She absolutely brightens my day every time I come thru the drive thru! Always has a smile and a cheerful attitude and us very good at her job. Alex deserves a raise or promotion!!!!”
“Kim Whitworth was amazing.
For the 2nd time in two years, she has helped us establish Checking and Credi Card Accounts for my 18 year old.
Very helpful!”
“I have banked with CFCU for 12 years now. I live part of my year abroad and they are the best about juggling my schedule and helping me when there is an issue. The debit card department is hands down the best team of women I have ever been in contact with.”
“I’ve been coming to this location for years and Matt is always so nice and helpful. He’s the reason why I left Regions and brought my money over to First Horizon. Every time I come in, I see him working hard and he still managed to acknowledge me. I’ll even step aside and wait for him because I won’t really wait on another teller. He’s a shining example of good customer service and he’s always real patience with me.”
“I'm be with this bank cent about 6o years now it's with it was chickamaga and south west and now it's colony i remember when Harry was a teller in the bank and he was in school me and Harry are the only person left for the old bank i guess”
“I had some very important paperwork to complete for my professional license verification. Maru provided exemplary service and helped me get everything I needed. I greatly appreciated her kindness, professionalism, and knowledge base.”
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“Ask for Mitch! He'll take care of you. Best part is that you can call and talk to Mitch directly when you need help -- not a phone tree, not a robot, but Mitch himself, who is knowledgeable, helpful, and truly cares about his clients.”