Best Buy is a well-known electronics store that offers a wide selection of products, including TVs, laptops, and gadgets. The store is generally clean and well-lit, with a shelving arrangement that some find confusing and possibly designed to encourage browsing. While the store used to be more exciting with many interesting items, some customers feel it has become bland and less lively over the years. Staff members are friendly and approachable, but at times, customers find them less attentive or difficult to locate. The Geek Squad is praised for friendly and helpful tech support, and some shoppers appreciate that they can find specific items in stock even if prices are not always the lowest. However, there are frustrations with the website and app, such as intrusive chat pop-ups that are hard to remove. Overall, Best Buy remains a reliable place for electronics, especially when items are in stock, but some aspects of the shopping experience could be improved.
Staff was extremely helpful in finding the right peripheral.
January 2026
We bought pc and a monitor 3 days ago. A huge thank you to Ali, who was incredibly helpful in our selection, explained everything, and assisted us with the payment process. We also purchased an 85-inch Samsung TV about a month ago, and the experience was just as fast and easy. Thank you!
January 2026
Had a superb experience with the staff @ the Gainesville location. Knowledgeable and very efficient.
