Jacky Jones Sales and Service is a family-owned and operated used car sales and service center located in Cleveland, Georgia. They offer a wide selection of used cars, trucks, SUVs, and vans, and their full-service department provides maintenance and repairs on most makes and models, including certified pre-owned vehicles. Customers have praised the friendly and knowledgeable staff, who provide excellent service and ensure a hassle-free purchasing experience. The service department is also commended for their efficient work, with one customer reporting a quick oil change, fluid top-off, and tire rotation in less than an hour, along with a complimentary car wash. However, not all experiences have been positive. One customer reported a disappointing service encounter at the Lincoln dealership, where their scheduled warranty work and loaner car request were not addressed as expected. This customer expressed their dissatisfaction with the overall service level, which they felt did not meet the standards of other Lincoln dealerships. Overall, Jacky Jones Sales and Service is a well-regarded used car dealership, offering a wide range of vehicles and reliable maintenance services. While most customers have had positive experiences, the dealership may need to improve its communication and service consistency, especially for luxury brand vehicles.
Thank you Jacky Jones for taking Great care of all of my cars Yall are the only company who I trust !!!!!! ???
July 2022
Took my car here spur of the moment to have it looked at got an oil change had all my fluids topped off tire rotation very nice friendly staff got me in and out less than an hour!!! Even had a exterior car wash!!! I will definitely be going back!!
February 2022
Purchased my car here and always bring it here for service. 5 star experience every time.
