Truist has adapted its services to ensure the safety of clients and staff, offering teller services through drive-thru lanes, appointment-only visits, and maintaining some branches with enhanced sanitization. Customers praise the friendly and helpful staff, with specific mentions of staff members going above and beyond to assist with account setup and explaining banking products. The branch is known for excellent customer service, prompt greetings, and knowledgeable staff who make banking easier and more convenient. Even during busy times, staff members, including a representative named Victoria Cid, are recognized for their helpfulness and dedication. Overall, Truist provides courteous service with a focus on safety and customer satisfaction.
Lobby never opens on time, most of the time the drive thru isn't open or the atm is out of service. Employees have a serious attitude problem and are rude and slow. Makes me sorry I switched from PNC.
January 2026
Mrs. Harriett man handled the situation after I had been on hold for 3 hours with corporate. She is a leader & immediate problem solver. I will be driving out of my way to bank with her.
December 2025
I had a problem and I am so glad when I went to Truist, I spoke to Harriett and she is great, kind and professional
