Internet Service Providers in Kingsland, GA

“My internet was acting up. It would go out for minutes at a time, then just come back. I went to the provider’s office and explained to Kristina what was going on. She exchanged my modem. I returned home and reconnected my equipment. I had no internet service. I went back to my provider, assuming I got a faulty piece of equipment. Once there, she checked the equipment and said it was working correctly. She suggested it had to be something else, and I should call tech support, stating they would be able to fix it.

I went home, called tech support, and the automated system informed me that my bill was late and that I had been turned off. I returned to the office and explained to Kristina what the automated service had told me. She looked into my account to find out what was going on and was able to determine it was not a billing issue. With that information, she corrected the error and stated that it should now be able to get through. She recommended I call tech support again.

I returned home and called tech support again. This time, I got through, and the technician tried one thing before saying they couldn’t figure it out. They scheduled an appointment for eight days later. The next morning, I returned to the office and informed Kristina about what had happened. I asked if I could get my old piece of equipment back. She explained to me that she couldn’t, as it had already been turned. Then she asked me to wait so she could check the notes and see what was going on. After reviewing the notes, she explained that the phone technician hadn’t left any specific notes.

I then explained what the phone tech did, and she said there was another thing they should have tried. She then called one of the field techs and told him what phone support did. The field tech said he was pretty sure he knew what was wrong and would try to accommodate me. He did manage to find room to be honest, even giving up his lunch break, but I im just speculating based on my conversation with him. He showed up, asked me a couple of questions, and ten minutes later, I had internet. I want to thank Kristina for taking the time to ensure everything was set up correctly. We need more people like her in the customer support business.”

“Update:I was contacted by a supervisor over my issue. They were able to fix my problem so that my bill was accurate. They were very understanding and very easy to speak to. I am truly amazed that someone contacted me that had the access to immediately fix the problem. I would say, if you are having issues and are as frustrated as I was, don't give up, even if you have to ask for their supervisor or theirs. I was treated very respectfully and really appreciated the outcome. I have changed my rating because I felt very valued as a customer and they corrected all the issues I had. Thank you TDS!Why... that is all I have to say is WHY is this company still in business?? this is a monopoly!!! there is no options in Kingsland ga except TDS?? HORRIBLE customer service with 2 and 3 hours hold times and still NO resolution!! They charged me for two different internet services and I only have one. No one will talk to you because they know they are double charging their customers. All I can say, if you have TDS, REVIEW that bill closely!! they are robbing you!!”