Associated Credit Union has a branch that some customers appreciate for its friendly staff and convenient drive-through ATMs. However, there are concerns about the overall service quality. Customers note that while the service is adequate, those needing to meet with a representative should arrive well before closing time. There are significant issues with card transactions, as some customers report that their transactions are denied if the merchant is foreign, which complicates efforts to help family members abroad. Additionally, phone support experiences long hold times, ranging from 15 to over 45 minutes, which many find unacceptable. Despite the recorded messages apologizing for high call volume, customers feel this is a persistent issue rather than an unusual occurrence. As a result, some individuals are considering switching to another credit union or bank that can better meet their needs with more efficient staffing and operations.
My favorite ACU branch. Always freindly, accomodating for phone needs, easy to get in and out of ,except friday, Awesome group of folks.
July 2021
Everyone was kind and helpful. I was greeted pleasantly, twice. My teller, Kim, was very nice and I was on my way quickly. Thank you!
December 2020
These tellers are the best!!!! They are friendly, professional, and patient. They go above and beyond expectations!!!!. The main reason I use this branch is because of the employees. THEY ARE AWESOME!
