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“Took my 84 yo father on a cross country road trip and upon return realized he had lost his phone. Called this store originally and spoke with Darryl. He answered all of my questions with patience and sincere concern for my circumstance. Shortly thereafter my father and I went down to the store where Darryl handled everything and made purchasing a new phone and accessories a breeze. I cannot express my gratitude enough as I was truly dreading having to walk through this process. Darryl is truly a specialist in customer service. He knows how people should be treated and his actions made mine and my father’s day. After traveling across country I have seen what good customer service can mean for a company. It can make or break you. I hope Cricket realizes what they have in Darryl and compensates him accordingly. I in no way knew him prior to this transaction but I left feeling like a friend. Thank you Darryl!”
“Took my phone in this morning to get it fixed. Jay repaired it in no time. Jay was very friendly. The price was affordable. Very happy with the service that I received.”
“I was at the Walmart on Jimmy Lee Smith Pkwy and while in was there I visited the Cellairis and Becky helped me pick out a screen protector and installed it for me and she was very helpful and very pleasant and in will definitely come back for more business”
11AM - 5:30PM
5220 Austell Rd, Austell
Mobile Phone Accessories
“I been crying all day. As soon as I called phone repair. Diesel was able to assist me with my phone. I came in and he was able to get the job done when I say I’ve been crying all day all day. Thank you.”
“Switched my services from cricket to Boost Mobile got a free phone Samsung Galaxy A15 and the store representative Fabian helped me get my account number and transfer pin from cricket and he helped me transfer all my information from old phone to new phone”
“Wow! Lily the boost representative, Was absolutely wonderful in all regards, She gave fantastic info to me, therefore I would highly recommend, her to all current, and potential customers, thank you and may God, always bless.....”
“The best service ever! I personally had the pleasure of working with Nate and he was nothing less of awesome! Nate helped every need i had and helped me get into my new phone without losing my stuff! Thank you!!”
“I bought my phone at a different location, but the clerk there was not helpful at all. So I had to bring my new phone here where Liz helped me. I am so grateful. Thanks Mike”
“Customer care at this store is amazing! A young staff - yet every time we come here they are knowledgeable, solutions-oriented, patient, engaging and attentive.
Great job!”
“Definitely recommend anyone to go here to get their phone fixed. My som cracked the screen brought his phone in the next morning got my phone back the same day. Kendrick truly went above and beyond.”
“My experience with Destinee and Jada was awesome. They helped me upgrade my phone and answered all the questions I had. They were also pleasant to talk with during my time at the store.”
“Excellent customer service! Antonio is a life saver, my phone wasn't working , I explained what the issue was ( no calls, no service), and he got it to work, needed a sim replacement . Nice selection of accessories.”
“Great customer service! I had a million and one questions but Steven was patient and very helpful. He assisted me promptly and I left confidently knowing that I was guided in the right direction regarding my upgrade and technical issues. He deserves a RAISE!!!!!!!!!!!”
“Go to phone hub if you need your phone fixed I give them a five star. They are great. I didn't know my password. She changed it for me. Thank you Lord. She is so good at all of this. Have a great day. Phone hub”
“Key was fabulous! If you are looking to buy a new phone or upgrade your service she is your girl! She is patient, and really tries to help you save money and get the best deal. Ask for her by name - Key!”
“Martha was very kind and patient and
I am elderly so the qualities she has is important to me . You have a very good employee she deserves a good amount of a raise. Thank you”
“You ROCK Austell Terrell Johnson! Thanks so much for providing my sister and I will top customer service. As seniors, you took your time through completing an oral assessment of our cellular phone needs. You showed us a variety of cellular phones and carefully explained the benefits of each phone. You used simple terms, and we were able to follow you clearly and understand how each phone functioned. As seniors, we felt as if we had come home through having a highly knowledgeable sales representative who knew what our needs were. Both of us purchased an I-Phone that we fully understood how to use. Note that we had not purchased a new phone in over twelve years. Thanks for eliminating our fear of purchasing a phone through offering good customer care, demonstrating, showing understanding of products (s), and service with a smile. We pray that upper management is aware of the top professional services you provide customers with at the VERIZON Austell store. Additionally, you should be consideration for a store manager and/or management program. Thanks again Terrell for being VERIZON’S top customer representative.”
“I went to a different store and they told me I couldn’t switch to cricket because my account was too old and I couldn’t keep the same number. So I went to veterans memorial store and some new guy was able to get my service switched no problem. He didn’t give up like the other store did he called someone who could help and got my account set up.”
“Aj really helped me out today. He took his time and went out his way to make sure I was satisfied with getting a new phone today. He had excellent customer service and a great sense of humor. We talked and laughed the whole time. I was definitely satisfied and happy when I left the store today thanks to Aj.”
“Mr. Ignacio did an amazing job repairing the backlights (it had sound, but no picture) on my TV, and his pricing for the fix was very reasonable! He even tested the TV in front of me to ensure it worked before I took it home. It looked even better than the last time it worked! Mr. Ignacio is very polite and knowledgeable. The only knock on my experience is that he can be slow to give callbacks/update, although it seems to be unintentional.”
“Junior helped me out a lot whole team is very helpful and I recommend that you if you’re in the area and you’re looking for some service, accessories for your phone, or anything related these people will take good care of you !!”
“hwy 5 store, in Douglasville GA the most amazing employee helped me with my account, his name is AJ. he knows his job well and does it seamlessly. He is friendly but professional and I am thankful to have met him. THANkS AJ. I was a hiring manager for many years and I know employees like AJ are few. keep up the great work!”
“Hands down the best experience at an AT&T store. Chris was the manager who helped my wife and I activate grandma’s phone, purchase an IPad, and more importantly navigate through AT&T’s customer service after we found out that they have been charging us for a phone that was not activated from a neighborhood AT&T sales rep. Chris went above and beyond with his customer service to make sure that it was memorable. We intend to go to the store if need be when Chris is working and if he transfers to another location then we would travel there!”
“These ladies turned me on. I wanted to upgrade my phone and they charged me nothing to do so. I am very thankful for their expeditious service. When I asked what method of payment would be suitable, they reminded me their service was free. I am thankful and would recommend them to family and friends.Thank you ladies!!”
“Best AT&T store visit I have ever experienced. I walked in and was immediately greeted by Myesha. She was kind and professional. Took care of our needs in a timely manner. Thank you Myesha for the excellent customer service! If I need anything in the future, I will be asking for her.”
“Great customer service!
Jerry (“on the beat”) ? was very informative and answered all my questions. He was engaging and maintained a professional demeanor throughout the transfer process. The manager was personable as well and it was obvious that he had created a team atmosphere.”
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“I stopped in on 3/26 and I had the pleasure of speaking with Miss Taylor. Her willingness to help was an amazing experience. I just wanted to say Thank you Miss Taylor for all you do. Kudos.”