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“From the moment we walked in, Porscha Beasley was extraordinary. Not just to us, but to every customer who came before us and after us. Her professionalism, courtesy, and genuine warmth stood out immediately. She carried herself with confidence, patience, and an ease that made everyone feel seen and respected.
In a time when great customer service is becoming rare, Porscha reminded us of what excellence actually looks like. Her rapport with customers was natural, her attention to detail impeccable, and her presence alone elevated the entire experience.
I actually turned around and went back into the store just to make sure someone knew how amazing she was.
So for anyone reading this, if you ever need to choose a UPS Store, choose this one. Even if it’s a bit of a drive. This location is beautiful, not just for convenience, but because of courtesy, professionalism, and care.
And Porscha, if you ever see this or hear about it, please know that the day my aunt and I came in to have documents notarized for a sorority meant more to us than you may realize. Thank you for your excellence. You are truly extraordinary, and we wanted to put feet to our praise.
Yulonda and Denise”
“I had the pleasure of doing my Amazon returns today with Tony Joyner and it was honestly so refreshing to be serviced by someone with such a pleasant attitude. I will be returning for sure.”
“I just had to say something. Even with store full of people. The workers were incredibly kind and patient. Customer in front of me was having a problem getting her QR code pulled up and the worker was so kind and patient with her even though they were incredibly busy. Awesome team!”
“Jordan helped me today and it was the very first time time that I'd had a satisfactory experience doing a return using The UPS Store. Jordan was knowledgeable and responsive to my needs as a customer. I am greatful for him.”
“The inside of the building can be more secure for drop off at night,, it's not enough lighting in the lobby,, the usps will step up once someone gets hurt in the lobby area,, USPS STEP UP YOUR GAME) DON'T LET TIME PASS BY ,, /HANDLE Y'ALL /BUSINESS,, /PLEASE..”
“I find it very convenient for selected CVS stores to act as a shipping vehicle for UPS . It comes in handy for me I usually work outside of UPS business hours. I also have the ability to print my own shipping labels so being able to drop off my prepaid UPS packages .”
“Went in to the Tom Hill Store today and was immediately greeted by Jesse. Bright smile and pleasant personality. Handed her my package and I had a receipt in hand within 30 seconds. Took me longer to walk from my car to the counter than it did to complete the transaction. Thanks Jessy!!!! EXCELLENT!”
“I was helped by Christian. I was struggling with making everything fit. I just had wrist surgery and things were kinda hard to handle. He took care of everything for me and I really appreciate him!”
“Dropped off a return package for Walmart. With the code given by Walmart I walked in. Approached the counter. The service person scanned the code, took the package. I was in and gone in less than 5 min.”
“The bad reviews are from people who don’t realize they are reviewing this specific facility, not all of the USPS in Macon. The people here are nice, good at their jobs, and very helpful.”
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“Extremely helpful customer service provided by the manager Stephanie & each staff member I encountered. All of my questions were answered for my printing needs & staff offered assistance at the computer for printing. I highly recommend visiting the Thomaston Road & Hartley Bridge locations for all your needs!!”