Victra, a Verizon Authorized Retailer in Marietta, GA, is known for providing friendly and helpful service. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearables, accessories, and device protection. Customers appreciate the knowledgeable staff who strive to create a positive experience and connect customers with the right technology. One customer shared their experience with Verizon home internet, praising the store’s staff, especially a representative named Devin, for his patience and perseverance. Despite some issues with online order linking and a language barrier, Devin remained empathetic and dedicated, even consulting with a manager and another store to ensure the customer could get their internet today. The customer appreciated Devin’s personable approach and efforts to make sure their young child had internet access. Another reviewer highlighted a positive visit for a simple service, like getting a screen protector, where staff kindly answered questions and even installed the protector. Even when the store was busy, the staff treated customers like family, including disabled seniors. A returning customer shared their switch from another carrier, noting they received free Google Pixel phones and were considering their internet options. Overall, Victra’s store staff are dedicated, supportive, and eager to help, making each visit a positive experience.
