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“Abel was awesome! I was having a bad Monday and he made it better. I had attempted to transfer my service to Verizon, but their customer service was so awful, I went over to the Cricket store. I not only left with a great plan but also a brighter day. Abel should be given a raise!!!”
“If you need your phone repaired definitely go here. They were very helpful and knowledgeable. When the initial screen I bought to replace my broken one came in damaged from the manufacturer, they very quickly got another one in and fixed my phone with no extra charge. I'll definitely be returning for any future cell phone issues.”
“Best AT&T store I've stepped into. I usually avoid these places due to crowds and lackluster service...this store helps move that perspective back toward center.”
“Omg! Joshua McLeRoy the account manager saved my butt BIGTIME! I would never have thought that signing up for the internet and phone service would be so easy! Also talking about knowledgeable? He knew so much, he had an answer for everything I asked, and I asked him, A LOT of questions. I would recommend to anybody even thinking about getting service to pop in to the Augusta Mall Verizon store and see Josh, he got me an amazing price too.”
“Markisha and Dequon were amazing! Their customer service was truly professionals! I purchased a new phone and they were very patience during the process. Thanks so much!!!”
“Exceptional customer service!! I took my elderly mother in today to get a phone, we had been to several other places before we came here and no one was as kind and professional as what we encountered at this store. Our sales person was Jenn and she took care of everything my mother needed. She explained every step of the process easily and quickly so my mother understood and felt valued. I almost thought customer service was a thing of the past but my faith has been restored by one visit to this store. I highly recommend this store to anyone needing help with phone service.”
“Lisa was absolutely amazing getting me set up as a new Cricket customer in all aspects....she was very professional...courteous and knew exactly what she was doing....im going back to add 2 more lines with Lisa...for me it was absolutely worth every minute of a hour and twenty minute drive to be able to receive Lisa's services”
“Tae who is fluent in Spanish is a very helpful and intelligent manager. She understood the problem and knew the solution for transferring phone data--Thanks again”
“As a 20+ year customer of Verizon, I've been in and done business with many Verizon stores - corporate and franchisee. I believe this location is a franchisee, but not sure of that. However, I've not ever had a better level of customer service or sales support than I have had at this store in the last couple weeks.
I first traded in for a ZFlip 7 and was very displeased and disappointed with the phone. When I took it back to trade within the 30-day window, I did not have my original box and that was a problem. Daniel, whom I understand is the District Manager, encouraged me to look further for my box and was looking into options if I could not find it. I clearly felt he was on my side. With my wife's help I later found the box and returned to the store, just under an hour from closing. I felt bad that I was being an inconvenience but Daniel never once demonstrated anything but patience and helpfulness. He got me out of there in about 40 minutes and had the process of transferring my many apps already underway.
The whole experience was a great one. I've had my new Pixel 10 Pro for about a week now and love it.
I've had great service in this location before but this one topped them all. Altogether, I worked with 4 team members at this location on swapping phones twice in this instance and in later returning the case I first bought and choosing a new one. As a business owner myself, it's clear to me that superb leadership and ethical business practices at the District Manager level has resulted in a highly-trained and customer-focused team. Thank you, Daniel and all your team members at this location - you guys rock!”
“Davon was really diligent and followed through on difficult situation for me on my business account. The situation was worked on by several others but Davon stuck to it and resolved it to the highest satisfaction possible. I highly recommend him.”
“Love this boost mobile our associate was awesome!!! She answered all our questions and concerns and made great conversation the place was neat clean and we got new phones for great prices would highly recommend ....”
“I had a great experience. Although, I couldn't port my number. William and Cinthia assured me that a new a number would give me extra family discounts when I added the second line to my account. Great job and great employees”
“Morgan was of GREAT HELP!! I came with my iPhone 12 and I needed help in either an upgrade or a replacement. She was able to upgrade me and trade my phone in for FREE! All I had to do was pay taxes and accessories! This is why I stay an AT&T customer! Thank you AT&T for giving your legacy customers great deals!!”
“Oh my goodness, what an incredible experience upgrading my phone today! Everett was not only helpful but also incredibly knowledgeable, engaging, and insightful. He left such a positive impression—what a genuinely wonderful encounter! Upgrading phones can be a long and tedious process, but Everett made it an absolute 11/10 experience. Thank you for making it so smooth and enjoyable!”
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“Jay was really great at tending to everyone while also being personable. He was extremely patient and kind even being the only person there with multiple people in the store. He found us the best deals too so I’m super grateful and would recommended this store to everyone.”