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“If you need your phone repaired definitely go here. They were very helpful and knowledgeable. When the initial screen I bought to replace my broken one came in damaged from the manufacturer, they very quickly got another one in and fixed my phone with no extra charge. I'll definitely be returning for any future cell phone issues.”
“I dropped my phone off at 6:00 tonight I picked it up today and I have fantastic service everything was great the service was great and the employees were great okay,,🥰🥰🥰”
“I thought I had a virus because things began popping up on my screen and I could not get rid of them. I went in on a Saturday. The gentleman that was went through my phone and fixed the problem. He took his time and was very patient. He said he only works Saturdays and unfortunately I cannot remember his name.”
“On October 19,2024 I came inside this establishment and brought me a new cell phone. Josue was very helpful, friendly and excelled his expectations in helping me with his great customer service skills!! He is an amazing and outstanding sales representative and Jarinette was very helpful and understanding as well. Thank you so very much for your outstanding customer service and going the extra mile helping your customers with their cell phone wireless needs!! Love you both!!!”
“Ms. Briana is the BEST helper making everything easier and simpler!
I am soooooo glad I picked this store for our Internet and Wireless Bundle! Best deal and kind service! SATISFIED AND SATISFIED! ???????”
“I was a little skeptical about heading in having never dealt with Cricket before. *I came in as a new customer wanting to transfer my number and get the moto razr* But I must say, it went EXCELLENT. The two young ladies I met were Aaliyah & Tay, Aaliyah being the one who set my phone up in under 30 mintues and I was out the door! I didn’t feel pressure to buy the accessories, but the young ladies definitely helped persuade me a bit and I walked out with my phone, a case AND a screen protector for the outside of my phone! I am SUPER pleased and would recommend the store to anyone! I hope these young ladies remain at that location! If I need anything, that’s where I’ll be visiting! Thanks Aaliyah and Tay!”
“Exceptional customer service!! I took my elderly mother in today to get a phone, we had been to several other places before we came here and no one was as kind and professional as what we encountered at this store. Our sales person was Jenn and she took care of everything my mother needed. She explained every step of the process easily and quickly so my mother understood and felt valued. I almost thought customer service was a thing of the past but my faith has been restored by one visit to this store. I highly recommend this store to anyone needing help with phone service.”
“Absolutely loved Gene's customer service, his attitude, knowledge, mannerism was 100% spot on. Best customer service I've seen in a long time. Seem to like his job very well and loved helping people is the impression I got from him. Good job Verizon. Thanks Gene for great experience”
“My husband lost his cell phone. It had everything in it. He is 72 years old. He went to the store on wrightsboro rd and that woman refused to transfer his phone number to the new phone. We had ALL Our information and pictures we very much needed. She has a 4 ft speaker in there and you can't hear her. She's rude I have personally seen people walk out. We needed to recover many things. She pushed another phone number and had my husband so upset. He is a amputee and had a heart attack a few weeks prior. She did not care how she treated him and pushed the sale. She doesn't belong in sales. We had to have a phone so he was talked into getting another number. This woman has no clue how upset we were. My husband ended up calling customer service. They told Us she could have given him his same number. We lost pictures we needed. Omgawd she's terrible!!.
My husband met Sandra at the Washington Rd store. Now that lady has class. She spent so much time undoing the damage. Sandra is a great person and makes your company shine. That woman spent so much time on the phone, fixing what needed to be done. If the world had more people like Sandra what a wonderful world it would be. Sandra, Thank you We give you 10 stars. Your a amazing sweet woman.”
“Anthony was so helpful . The store was clean and comfortable. 10/10 recommended. Best location is have visited in a while. Even the other representative present was very welcoming”
“I am writing a review for the General Manager, Ty. My granddaughter upgraded her phone to the newest IPhone. The phone worked fine for 5 days abs then boom nothing. For almost 2 weeks, she abs her mother was sent back and forth between this store and the Apple store. Also, countless hours with me and her mom on the line with ATT customer service. I went to the store abs asked for the manager. Ty saw the frustration we were going through and observed me on the phone for an hour with customer service in the store. Well, she took the boots by the strap and went to work. Needless to say, my granddaughter walked out of the store with a new phone aggressively hasn't had any problems since. Thank you Ty for all of your hard work and fixing our problem. We appreciate you! Yall get with Ty and get you a new upgrade.🙂”
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“I had genuinely been to 3 at&t stores, none of them could help me. I came to this one and I kid you not Patrice solved my issue in 10 minutes tops. This at&t location and Patrice are absolutely what i recommend to people now”