The Verizon store in McDonough provides mobile devices, 5G home internet, and business services. Customers can schedule appointments, place online orders, and choose from convenient options like in-store pick-up, free two-day shipping, express lockers, or same-day delivery. Reviews highlight excellent customer service and a helpful team. One visitor appreciated the manager's professional assistance in solving a charging issue without pushing an unnecessary phone upgrade. Another customer praised the staff for being engaged and helpful even when the store was very busy, noting the express lockers made for a convenient and easy pick-up experience. Multiple reviews commend specific employees for providing awesome service, from helping with new devices and exploring all applicable deals to offering patient guidance with setting up a new iPad and processing a return. The overall experience at this location is consistently described as great, with a professional and helpful team dedicated to customer satisfaction.
They wore quick with getting us the phones we needed
June 2024
Pretty busy location but still felt seen. Once someone was available to assist. I was able to get two new phones and get checked out in less than 1hr. Overall great customer service. Ashley at this location was very helpful and went above and beyond to make sure this a successful transaction.
February 2024
I'm visiting the area and my phone would not charge. I came to the store and the manager helped me out by selling me a new block and cord that was more powerful than my broken one. I really appreciated her professionalism because she could have told me I needed a new phone. Definitely a five star.
