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“Had a wonderful experience right from the moment I stepped in. The whole staff at the branch was welcoming. Didn't have an appointment but the staff person still attended me, listened to my request and put me in the queue. Didn't had to wait long, Lisa was very thorough in explaining me the process and time frame for my request. Walked out a happily attended customer in less than 30 mins. Unfortunately I'm bad at names, but everyone on the staff were helpful and welcoming. Excellent management.”
Investing
Investing
“Amy provided the best customer service experience I’ve had in a very long time! After facing several life obstacles, walking into 1st Franklin and working with Amy was a breath of fresh air. She is so knowledgeable, incredibly sincere, and has a wonderful, down-to-earth personality. She made the whole process smooth and pleasant from start to finish. Thank you so much, Amy! From the bottom of my heart!! You are one amazing woman.”