FedEx Ship Center in Norcross, GA offers a range of packing supplies, boxes, and FedEx shipping services. Customers can have their FedEx shipments held for pickup or schedule residential deliveries using FedEx Delivery Manager. The center provides cost-effective expedited, standard, and economy shipping options, with FedEx Ground being faster than UPS Ground to more locations. The staff at FedEx Ship Center is generally helpful and caters to customers' needs. Customers have praised the exceptional customer service provided by employees like Frantz, an African American associate who went above and beyond to assist a customer with a large order, even staying an extra 30 minutes to ensure the shipment was completed. Another customer highlighted the great service of Robert Mike Todd and Franz Douyon, who went the extra mile to resolve a customer's issue. However, not all experiences have been positive. One customer reported a negative encounter with a "weird guy behind the counter" who wasted time with odd paper-folding and tearing, which the customer felt detracted from the efficiency of the service. Another customer was dissatisfied with the lack of updates regarding the return of their iPhone. Overall, FedEx Ship Center in Norcross, GA provides a mix of positive and negative customer experiences, with the majority of reviews praising the helpful and attentive staff who strive to meet the customers' needs.
