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“I had a great experience renting a skid steer from Home Depot. The employee who helped me was incredibly friendly, professional, and genuinely made my day with his outstanding customer service. I wish I could remember his name because he absolutely deserves recognition. Thank you for making the rental process so easy and enjoyable!”
“Patrice (or Patricia - sorry!) stopped in her tracks from either getting ready to leave for the day or coming back from break. She stopped when she really didn't have to. She might have been a manager but she saw my confused looked and led me to find exactly what I needed and ensured that Uche would be there to answer all of my questions. THANK you both!”
“Great place great staff and I can always find what I'm looking for! Store is clean and always stocked with lots of products and specials. They also have electric golf carts, gas, big horns, little jeeps, and little motorcycles that are for off-road, which are awesome. Also a great selection of hats, pants shirts, gloves, shoes, boots, you name it they got it.”
“I cannot remember her name and I told her I would review. This might have been the best LOWE’s return I have made. I had my app but not the receipt and she was able to find the purchase and get my return processed. BTW, the ORBIT sprinkler stops working after a couple of weeks. It gets stuck.”
“Ethan was very professional very helpful. I am so grateful that we bumped into him on our journey for for our patio furniture we didn’t succeed here, but we did find a place to go to purchase one thanks to Ethan”
“They have anything you need related to farming. Or taking care of livestock. And the employees there are top notch! And very curious and knowledgeable. Which is hard to find in customer service these days. Keep it up. ? In my book! ??”
“I have to give a huge shoutout to Sean at Lowe’s! I purchased a new washer and dryer, and from the beginning Sean went above and beyond to make sure everything went smoothly.
He didn’t just help me with the purchase and send me on my way. He kept up with my delivery, stayed in touch with me throughout the process, and made sure I knew what was happening next. He also thought of all the little things I wouldn’t have known to ask about, including making sure the pickup location had the correct hoses and everything needed to properly hook up my washer and dryer.
Before delivery, I realized I had a question about something that appeared to be missing for the dryer. Sean took the time to reach out to a plumber to confirm exactly what was needed so I wouldn’t run into a problem on delivery day.
This is what true customer service looks like. Sean genuinely cared about making sure everything was taken care of from start to finish. You just don’t come across this level of service very often anymore, and when you do, that person deserves to be recognized.
Lowe’s is very lucky to have Sean. Thank you for taking such good care of me and making one part of moving into a new home a whole lot easier!”
“I needed to replace a screw that broke into pieces on my bottom chair bar. Since I was in the area, my GPS directed me to the Home Depot in Hiram GA. There was a young gentleman who helped me find the exact size needed and nut to secure. I would recommend this location for any of your project or home related needs.”
“Emily at Service Desk provided amazing customer service experience
Emily, by using her skills, experience, and compassion, turned a very unpleasant experience into one of complete satisfaction. Thank
u Emily for making my day so much better!”
“I purchased window shades from Bargain Mart today. The staff was very helpful with finding the sizes that I needed. I ended up saving a lot of money and was very impressed with their inventory.”
“We have been shopping at the Douglasville Lowe’s for years, and we wanted to recognize two exceptional employees: Ms. Gloria and Ms. Nika.
Ms. Gloria in the Garden Center is truly heaven-sent. She is always patient, kind, knowledgeable, and willing to help. Her outstanding customer service is the reason my husband prefers to shop through the Garden Center, even when we’re buying items from other departments. She consistently goes above and beyond to make every visit a great experience.
During our recent visit, Ms. Gloria wasn’t able to complete a return because it required assistance from another department. Ms. Nika stepped in and worked tirelessly to help us. She tried three or four different times to make sure our return was processed correctly, and she never gave up until it was resolved.
Employees like Ms. Gloria and Ms. Nika are the reason customers keep coming back. Their professionalism, patience, and genuine care made us feel valued. Thank you, Lowe’s, for hiring and retaining employees who provide truly excellent customer service. They deserve to be recognized for the positive impact they make every day.”
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“A bit hard to find but got a store associate to help me. Checkout was ready as usual, though not excited about the self checkout. Would much prefer a human at the register.”