Kroger is a well-known grocery store that has provided a variety of shopping experiences over the years. Customers appreciate the friendly and helpful staff, with some mentioning employees like Marco who go above and beyond to assist shoppers. The store offers a wide selection of fresh produce, deli items, and other products, often including unique items not found elsewhere. Many shoppers find the store clean, organized, and easy to navigate, although some find the layout confusing, particularly with the aisles going in an unusual direction, which can be frustrating for those used to a different store layout. The customer service experience varies; some customers describe staff as friendly and attentive, while others mention occasional attitude problems, especially at the self-checkout area. Despite these mixed reviews, many have enjoyed their shopping and express loyalty to Kroger, especially those who have used their delivery service exclusively since its inception and have had over 50 positive experiences with a Boost membership. Overall, Kroger is viewed as a store with good product variety, helpful employees, and a generally positive shopping environment, though some improvements in consistency and store layout could enhance the experience further.
