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“Matt Truax was very helpful getting my fitbit watch working again and repairing could not have done it without him! Could not have solved the problem without him. Thank you!”
“Rampley was amazing! We switched our service to Verizon and got new phones. Rampley stayed late after closing to help us with the entire process. Really appreciate him.”
8AM - 9:30PM
5312 Ringgold Rd, Chattanooga
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“I needed to ship some documents to Argentina in a timely manner and everyone in the shop was super nice and got me taken care of. I never got his name but the man that works the DHL office inside was very professional and thorough with arranging the shipment. They have a large variety of latin foods and merchandise inside as well. Wonderful people to do business with!”
“So happy with Tracy and her boss David. Dashia helped too! It’s been a long time since I’ve walked into a business and see all the employees work together. It makes you want to come back. I’m definitely letting my friends know! Thank you!!I’m so great full for the service we got! Thank you!!”
“Troy was very very very patient, professional, knowledge, and diligent in getting my services transferred to Cricket. My other carrier gave a slight delay on things but Troy saw the process through. I'm grateful. I highly recommend this East Ridge location for your phone service needs!!! Superior customer service!!!”
“Wyatt was amazing! He was the only helpful person in the store and solved an issue in under a minute that another employee claimed couldn’t be fixed. Unfortunately, the other worker was rude, lazy, and dismissive, making the whole process unnecessarily difficult. To the store owner: please work on improving your staff’s customer service skills—Wyatt is the exception and deserves recognition for his kindness and professionalism!”
“I’m sharing my experience at this particular location because of the great customer service displayed on 2 different occasions! I Have an 80 year old friend with an android phone and I use an IPhone so I’m not familiar with his phone but he needed help and we went and a sales associate named Noah was able to address his problem immediately. That was several weeks ago, well today my friend called and needed to email a photo to one of his friends and of course not being familiar or technological savvy enough to do it with his phone we went to Cricket on Battlefield Pkwy. again and Noah wasn’t there but young man named David was and he went above and beyond what I would’ve expected from a sales associate/support guy. I know for a fact that when I need a new iPhone I will certainly get a price quote from Cricket on Battlefield Pkwy. Both Noah and David were very knowledgeable and above all HELPFUL! Way to go guys, that’s a great way to expand Cricket’s customer base ‼️??”
“Miguel was absolutely amazing!! Such a polite, kind, & put together young man. Great at sales & great customer service! He helped me immediately, explained various options, suggested the best option, and explained why, and communicated thoroughly, the actions I would need to take the following month. Another customer walked in, about half way through our process, Miguel greeted him & asked him for time to complete our transaction. He showed me the screen protector I asked for and put it on the phone for me. He offered to set the iCloud up with me, but since my son already had an iCloud, I decided to wait. I asked if he could assist me with parental controls, & was willing to help me do that. I asked how long would it take, he told me 15 mins, and I told him “no since you have someone else waiting…” Miguel said, “ma’am I don’t mind at all, you are the customer, so I’ll do whatever I need to assist you until we’re done.” He was a complete delight! Cricket should definitely keep him around, and watch him grow within the company!! Thank you Miguel!! (Chattanooga - Lee Hwy Store)”
“I just wanted to say that Cameron did a phenomenal job helping my wife and I in our recent visit. He was extremely professional and helpful in all areas of our visit. My wife and I wanted to thank him for his professionalism, sincerely.”
“Just switched back from AT&T and couldn't be happier!!! The manager was more than helpful and literally set up four new lines for me while having a store full of people who she intermittently took care of and process to get out so they didn't have to wait on us while she was taking care of us. And kept a small and happy-go-lucky added to the entire time. Girl you're rocking it out there on shallowford road!!”
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“My daughter and I were at the store a week ago and received the best customer service from Beth and Mia! They answered all our phone related questions and advised us of benefits we would not have known without their help. Many Thanks!”