Verizon operates a store in Rome offering mobile services, 5G home internet, and business needs. Customers can visit in person, schedule an appointment online, or place orders for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The service experience receives mixed feedback. Some customers report no problems with the service received, describing staff as very helpful, polite, professional, patient, and an asset to the business. These employees are credited with helping resolve issues and even talking customers out of canceling their service. However, other reviews highlight significant frustrations. A long-term customer, with the same number for over 35 years through several company buyouts, reports not being as happy as before and experiencing a high volume of spam, scam, and nuisance calls. This customer was infuriated by an offer to block spam for a fee, believing Verizon should block such calls without charge. Another customer expressed dissatisfaction with being sold a phone that staff knew nothing about, leading to a return, and feeling that their single plan costs way too much. This reviewer suggested the need for more knowledgeable help to sell phones and a better way to get necessary coverage for less money. A minor observation was also made about the practicality of a door barcode for store hours, which requires a working phone to scan.
No problems with the service I received. I had a very helpful and polite young man. My only issue is the barcode on the door to scan for their hours. What if our PHONE IS BROKEN. Imagine.. a store to help those with broken phones required to use it to know if the place is open/closed. LOL didn’t impact me but an observation
February 2024
Great selection, great parking, knowledgeable helpful and friendly staff
December 2023
Was seen promptly, helped with issue and on my way within just a few moments.
