6690 Roswell Rd Ste 450, Sandy Springs GA 30328
“Chip and Andrew provided amazing service. Had a soft close drawer bracket that broke during a move. They helped me find a replacement and alter the drawer for perfect fit! Also explained everything like a really interesting class.”
6400 Peachtree Dunwoody Road NE, Sandy Springs GA 30328
“I want to recognize Anthony, Alex, Elise, and Shelly (I hope I got their names right) for providing truly outstanding customer service. I ordered a Streamline tub through Home Depot’s website, and the experience with the manufacturer and third-party freight company was extremely disappointing. The delivery was significantly delayed, and I could not get any useful information or updates from the freight company. When the tub finally arrived, it appeared to have been a previous return. It was shipped in a box with virtually no protective packaging, and the tub was badly scuffed. In my opinion, Home Depot should seriously reconsider doing business with Streamline and this freight company. Their poor service and careless handling reflect badly on Home Depot, even though the local store employees had no control over the situation. Thankfully, Anthony, Alex, Elise, and Shelly went above and beyond to help me. They assisted with the situation, made sure the tub was loaded, and treated me with professionalism, patience, and respect. Their excellent customer service was the one bright spot in an otherwise terrible purchasing experience. Home Depot is fortunate to have employees like them. They deserve recognition for stepping in and helping resolve problems created by an unreliable vendor and shipping company.”
5925 Roswell Rd, Sandy Springs GA 30328
“This is Evyn! He has been there for six months. His personality, his desire to learn about everything in this massive store, and being helpful made the visit a joy! Give this man a raise!”
6400 Peachtree Dunwoody Road Northeast, Sandy Springs GA 30328
“We had a wonderful experience at the rental center-- we went to pick up a truck, it wasn't in their system, but the associates there went above and beyond to get us the truck we needed.”
5925 Roswell Rd, Sandy Springs GA 30328
“I went in looking for a particular item. Quickly, I ran upon an associate to help me. Although, he was anxious to tell me that Lowe's didn't sell that particular item. Until I pulled up the item on the Lowe's app on my phone and showed it to him. Then, he took out his little hand-held device preceded to look up the product and led me straight to it. Afterward, another sales associate came up to me asking if she could help me with anything? I told her no and thanked her. On my way to check-out, I remembered I needed some bristle flat paint brushes. I asked these two wandering associates, and they just looked at me like a deer caught in head lights. One turned around and asked another associate, and she sent me to Aisle 38. I walked from the front all the way back to Aisle 38, only to find she misled me. I tried to find them on my own. Needless to say, after wandering around for five to six minutes. I gave up. On my way back to check-out, I ran into two associates just chilling, propped up in the middle of the aisle talking. I asked them, "Do you know which aisle I can find the paint brushes?" "Yes," one responded. "However, I rather show you ma'am. "If you don't mind?" Of course, I did not! The kind associate took me directly to them. Way to go, sir! Now that's customer service!”
6400 Peachtree Dunwoody Road NE, Sandy Springs GA 30328
“Top notch service. I put in my order at about 5PM for next day pick up. By 7PM that same evening, it was already ready for me to pick it up from the locker. I got 2 packs of Camo brand deck screws and 2 sets of joist hangers for a 2x.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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