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“I came in to compare pricing and was amazed at how patient and understanding Kayla was when helping me. She got all of my lines ported over, set me up with home internet, and even got all my data on the new phones as well. She really made a stressful situation enjoyable. Thank you Kayla!!”
“Went in for adding my line and getting a phone up grade. D.J. was such a help. Super friendly and helpful. The other Verizon store in Newnan lied straight to my face about my account and turned me out of the store.At this location D.J. correctly told me about my plan and the availability of different options for my perfect plan.Please ask for him. He is upstanding young gentleman and genuinely I can't say enough good things about him. Thanks again.”
“Victoria is the Greatest, she really listing to what I had to say. She really help me with my problems. Thank you for that, I know to come to the Newnan Story off Bullsboro.”
“I quit going to this store for a while cause the service was just terrible but today I had to go in and the new manager and worker were very helpful !! Great customer service and will definitely go back.”
“Ian (really hope i remembered his name right) was great !! was there a few days ago to ask about a phone and they didn't have it but I was able to find one and bring it back to have it set up and he really took his time to make sure he got everything swapped over right , got my screen protector on for me and even put the case on for me . He saved me the trouble of having to do it and was very sweet to my wild 6 year old who just wanted to run around the store ? customer service is why I stay with cricket !!”
“I took my son’s IPad in for stuck volume up and power button (not his fault). I was given an outstanding price for service and a new screen protector. The store is extremely clean, quiet, and has a superb professional environment. The two technicians have above and beyond customer service skills. They are not pushy on up sales and etc. Just good old get you in and out customer service.”
“Matthew was AMAZING!!! Very personable and knowledgeable all while displaying a positive/upbeat attitude. It was just really nice to have a good interaction while being serviced.”
“(Drew) -(Josh)-(Alex) represent the epitome of excellent customer service! If it wasn't for them I would no longer have T-mobile, thankfully they have been able to assist and help resolve all the issues I had that the call centers couldn't do.”
“Sunday September 14th I came into this location and seen Usama who greeted me very politely gave me and extremely great deal if I needed another phone i’d definitely come back to see Usama”
“This was first time at this location & what a great experience all thanks too @Hania Bader. She very kind to me & helpful, it was a long process with connecting with a customer service representative on the phone but she didn’t give up or get irritated. Helping me resolve that problem & continuing to help me get set up with a new phone as a new customer. Kudos to Hania! Couldn’t have asked for anyone better, she truly was a blessing yesterday for me. Wishing her blessings & the great things in life. Thank you for helping me.”
“Will was the most helpful employee at this store great people skills and the most amazing attitude even though he was being treated wrong by the young lady there at the time he’s the reason why I come to this store thank you will for your great customer service ????”
“We had the best salesman! He helped us find the right product for our needs and didn't oversell us on any products. Very helpful and enlightened us with good knowledge about what we were looking to buy. We will definitely be back!”
“I recently had the pleasure of visiting this location on 3/15/2026 for a first time account and phone buy the employee was the most helpful he could have been walking me through every thing and every step possible will definitely come again thanks to him”
“I had to come in today with a frustrating situation and OSCAR was AWESOME! He worked the situation with me using such professionalism and care. I had to contact 611 and he even provided me the steps with what needed to be said/done on the phone. Customer service like that is rare to find and I can't say thank you enough to OSCAR for caring and helping me out!”
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“Jenni B was phenomenal! She was very knowledgeable and helped me transfer 7 phones and add additional lines. Her straight forward yet easy going demeanor made the entire experience amazing. I have already recommended her and T Mobile to several friends.
Advice to anyone who reads this: Go see her!
Jenni - thanks again for the 5⭐️customer experience!
(See my pile of phones in the pic she flawlessly dealt with today..?)”