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“This location was not business when I visited. After filling out the necessary slip, I went straight to a teller. Daniel was very professional. For some reason, my driver licenses had to be updated. This had to have been done at other locations, at least 2 times. The ID reader would not work, so he typed in the updated information, so this caused me to be inside longer than I should have. He told me that the information had been input but they may request to make a scan, at another time. This was not Daniel's fault. Other than this, it was a business transaction that was handled very professionally.”
“Antwonette was truly outstanding. After spending over a week speaking with several different banks and representatives about a very challenging situation, I was honestly feeling frustrated, discouraged, and unheard. Many of the people I spoke with were dismissive, impatient, or simply unwilling to take the time to understand the issue.
Antwonette completely changed that experience for me.
She was patient, professional, kind, and incredibly helpful from the very beginning. She actually listened — not just to respond, but to understand. She allowed me to explain the situation fully, asked the right questions, and was the only person who took the time to identify the best solution. Her customer service was exceptional, and she handled everything with such grace, empathy, and competence.
She was truly a godsend during a stressful situation. Antwonette represents exactly what excellent customer service should look like, and she deserves to be recognized for going above and beyond. I am very grateful for her help and cannot speak highly enough of her.”
“I had a great experience at the Credit Union of Georgia Acworth Branch. Opening an account and completing my transactions was incredibly easy and seamless. Emily Kimbrough was absolutely wonderful, she greeted me with a warm smile and maintained a positive, professional attitude throughout the entire process.
Emily's customer service is truly top-notch. She was knowledgeable, patient, and made sure everything was handled efficiently.
This branch definitely deserves 5 stars, and Emily deserves special recognition for her outstanding service. Highly recommended!”
“Mary Shepherd is always very helpful. I’ve never had a question she couldn’t answer in detail. She’s professional, yet very friendly. LGE needs more people like Mary!”
“My husband and I recently went to Delta Community Credit Union (the branch off Johnson Ferry Rd), and we had the pleasure of working with Shirley Osorio.
Shirley could not have been nicer or more knowledgeable throughout the entire process. She took the time to walk us through every step, answered all of our questions, and made what could have been a stressful experience feel easy and straightforward.
We truly appreciated her professionalism and friendly attitude. We would highly recommend Shirley and Delta Community Credit Union.”
“Brandon and Melissa so great it’s horrible weather outside is abysmal. Melissa went above and beyond to ensure I’ll received all the care and information needed and did it all in less than 10 minutes when I’ve been trying to get this taken care of more than a week! Very satisfied and impressed!”
“I am pleased to let everyone know that I have been a member of this Credit Union every since it opened from day one. I love Georgia's Own Credit Union. Great customer service and no problems”
“I worked with Erica Lang and she was professional, kind, and patient for both of my visits. She kept me informed every step of the way about when documents and applications were being processed. She worked with me and my husband patiently when we had to send over copies of pay stubs and insurance proof because we didn’t have hard copies on hand - she was simply the most patient person I could have hoped to work with. She celebrated with me and my six year old when everything was approved and made my daughter feel seen and part of the process. I was never made to feel rushed or judged when making big decisions, I felt comfortable at all times. Erica: THANK YOU again for all your help. Couldn’t have driven away with a new car yesterday without you! 💕”
“This branch has the kindest and most helpful staff! I came in with my grandmother and even though they didn't have the card machines as of right now (they might get some on down the line so call before you go if you need a card made) they told us which branches have them and helped with my grandma's online access. I highly recommend this location and Members First Credit Union need to give them more love!”
“If I could give Brittney Jeter-Bolin more than five stars, I would.
I recently visited the branch to finalize a car loan and realized, at the worst possible moment, that I had left my wallet at home. After a series of unexpected challenges, I arrived feeling stressed and frustrated.
Brittney immediately put me at ease. She was patient, professional, knowledgeable, and genuinely kind. Rather than focusing on what couldn't be done, she focused on helping me find solutions. She treated me with respect, listened carefully, and guided me through the process with a positive attitude and a smile.
In a world where great customer service can feel rare, Brittney is a unicorn. She turned what could have been a very difficult experience into a positive one and reminded me how much difference one person can make.
Thank you, Brittney, for going above and beyond. Your professionalism, empathy, and commitment to helping others do not go unnoticed. Delta Community Credit Union is fortunate to have you on its team. Many blessings to you!”
“Been banking with them from 2005, when I started working for AGL Resources, now Southern Company Gas. Love the team - Alan, the bank manager, is always a delight to talk to and is very responsive to all my banking needs. Linda has been absolutely great getting us an unconventional loan to buy a second home and has helped us get a HELOC on that home as well. Could not be more pleased with the team and their service! Thank you all!!”
“The branch inside of Grady Health System is small but the service is always great. Located in the 2nd floor to the right.There's an ATM in the wall and it's always available.Check my pics and video for more info”
“Went to this branch for business purposes and Mandy and Sidney were more than kind. They were professional and took care of my needs. I’ve been with NFCU more than 10 years and the service and level of care they show their customers/clients is unmatched.”
“We got our car loan in January and had an excellent experience. Today, my husband needed a car loan as well after a car accident a few weeks ago.
Winnie helped us in both situations. She was incredibly attentive, professional, and supportive throughout the entire process.
We will definitely continue coming back because of her outstanding service!”
“I’ve had nothing but an amazing experience here and I’m so glad I got Tonya Bolton she’s been going above and beyond to help me with this entire process. If you are looking for an easy process and a pleasant person, ask for Tonya she’s amazing. ☺️”
“I know I have some difficulties every now and then but each time I call in or visit a branch I receive the up most respect whether they can or can't help me I bank here because the people give me the since they care about their relationship with the customers.”
“Doing business with this FMCU credit union has been SUPERB in every area of banking services to DATE!! Before my husband retired from the ARMY, we enjoyed all the benefits of membership and now that we are extremely glad that we still cherish our membership and adore all of the employees who are very efficient, courteous and SMART! Thanks again! Hoping the best for you in 2017!”
“I started out for a loan with a another person thank God I had kellissa she went head on process my loan with no worries it was phenomenal thank you Kelis for your help and your customer service five stars”
“On 8/4, I went to the Atlanta Rd/Smyrna location, to get bank statements print-outs...which I was told there's a $5 fee, as it was a few minutes before 4pm closing. I was escorted to the ATM @ the branch, and withdrew $20...the young lady that assisted me didn't make it clear...that each months - statements is $5! So I left swiftly, didn't realize I didn't get my change until I stopped @ a restaurant. I called the Customer Service #, as IK they were closed, and spoke to a lady, whereas she emailed and or left a message with Saria.(unsure of spelling). I am very appreciative....that this Financial Institution has really worked with me with my loans. But I don't appreciate the young lady..
per her supervisor once she returned my call, letting me know about the particulars on my $20 and chamge! IK this is trivial but you can't just take it upon yourself, and make a decision for me how to apply my moneys without my acknowledgement!.Going forward please ask and be clear on the activity being presumed.”
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“I had to get a dealer check out for a car buyback before the deadline today. Jean worked with me all day to get the loan approved, processed, and funded. She went above and beyond for me, kept me updated throughout the entire process, and made what could have been a really stressful situation feel manageable. I truly appreciate her urgency, professionalism, and willingness to help. I wouldn’t have been able to get this done without her.”