Verizon has a friendly and knowledgeable staff, with associates like Lynn and Ms. Morgan quickly resolving issues and providing helpful service. Customers appreciate the smooth process of getting new phones and timely replacements, often receiving devices within 24 hours. The atmosphere is welcoming, and sales associates like Jimmy Dean are known for their expertise, friendliness, and relatable approach. However, some experienced delays, such as longer charging times for new phones, indicating room for improvement in sales and service. Overall, customers enjoy helpful staff and efficient assistance.
Koen did a great job in helping us with some complex issues with an account transfer. He was incredibly patient and professional and I'll definitely come back and do business with him again.
March 2026
Koen was patient and helpful with all our questions. My mom’s old phone had died, so we needed extra assistance getting things set up He even stayed well past his shift end to be sure her new phone had set up correctly.
March 2026
I walked in today and Koen Anderson helped us out a lot. He figures out all my password problems abs helped me set up my perks awell. Great experience
