“NORTHLAKE BRANCH TEAM: The staff is always helpful and go above and beyond to assist with personal and business account issue resolution. They are extremely patient, great listeners and committed to helping. Thank you, it is a pleasure to partner with Georgia's Own”
“To Pinnacle Credit Union new hires Demetrius, Mirinda and Shauna for their excellent customer service on Oct 2,2023. Also Lee for his training. I felt the warmth as I enter the credit union.H Mickens”
8:30AM - 4:30PM
1100 Hammond Dr #100, Sandy Springs“What an awesome experience so much so that I joined this establishment. If you are looking for a bank with excellent customer service, check them out, phenomenal service provided at this location, ask for "Native", she was knowledgeable and provided remarkable service when assisting me with a wire transfer and opening an account! Thanks Native and the team of associates for all you do!”
“When we were looking for a used pickup truck Dean did a great job of finding the perfect one for us. Start to finish he was very professional and made the process simple! We definitely recommend their service to others.”
“In the time of year when things can get hectic and down right crazy I had a small banking emergency. Needing to speak with a customer service rep, I made the call to BOND CCU with a little anxiety. This anxiety was quickly diminished as my call was answered by Adaisha (spelling?) who was AWESOME! Her voice was calm and kind. She listened to my concerns and addressed them promptly, and immediately fixed my issues. She answered my questions and reassured me that all was good wi”
“I was having major issues with a car loan that I had applied for previously at GUCU. There was just a lot of miscommunication and I wasn't told of necessary items for my loan to go through and was sent to the Dunwoody Branch. Once I drove up to the teller and explained the situation, I am guessing one of the managers, her name was Kiya (Kia?), went to talk to me and I explained to her my situation. She completely helped my situation turn 180 degrees and went above and beyond and made a bunch of phone calls to help me get the car that I had just purchased. I recommend this branch to anyone who wants someone to go above and beyond in service and literally bend over backwards to try to help you. I appreciate the help I was given.”
9AM - 6PM
1237 Clairmont Rd, Decatur“This was my first time wiring money and the process went seamlessly! Barbara Wynn was very helpful and extremely detailed ensuring me all my information was in good hands and accurate. Proud to be a member of Credit Union 1.”
9AM - 5PM
5671 Peachtree Dunwoody Rd #150, Atlanta“Erika gave me exceptional customer service. She was able to open a new checking account and I was approved for a credit card with 0% no interest for 15 months. Great job Erika! Thanks for your awesome service”
“I had the busiest day yesterday and came in and Marcus (I hope I remembered the correct name) was so helpful and informative and all around great service! Thank you again and hope to see you when I return!”
8AM - 4PM
5420 Peachtree Industrial Blvd, Norcross9AM - 4:30PM
520 W Ponce de Leon Ave, Decatur“I went in and I got family vibes. These people are an phenomenal example of customer service and assistance. Especially ms Portia Bryant. Thank you so much ms Bryant.”
“I had a hard time finding a credit union in the co-op shard branching network that would help me get get money to pay for a used car until I finally found MembersFirst. I wasn't sure what to do since there was a cash withdrawal limit but they helped me work out a plan to use a cashier's check and meet there to do the transaction, which I couldn't do elsewhere because of limits on shared branch cashier's checks.”
8:30AM - 5:30PM
104 Town Blvd Suite A110, Brookhaven“The tellers at the Brookhaven, GA location are very nice and pleasant. They always speak and ask how are you today and the always say goodbye and have a nice day. And one of associate always laughs when I come in and says that she hasn't see me much, she usually sees me at a certain time and when I don't show up she always wonder where I am. That made me feel good that someone is noticing me and recognizing me because I was feeling a little low and that lifted my spirit, so Thank you CAFCU Associates”
9AM - 4:30PM
1605 Boggs Rd NW, Duluth“We had the absolute best experience with APCU with a personal loan. Andre Hicks went above and beyond to help us with our loan and vehicle transaction. I haven’t received this kind of customer service in many years. They have earned a customer for life with us. Andre was the most helpful loan representative ever. It was such a pleasure doing business with them, and I feel like I can rarely say that in today’s world.”
“I have been going to the location in Decatur ga it is a pleasure to get the best customer service too thanks ? for the best customer service support everything thanks ? so much”
8:30AM - 4:30PM
160 Clairemont Ave Suite 200, Decatur“Started off a bit rocky with them assuring me we could open our business account same day, before we made the drive, just to arrive and be told it takes 5 business days. However, got a call later from Nikkita saying she was staying late (on a Friday) to get everything done and the acct. was actually opened same day. Still have to make an extra trip to get the opening deposit to them but impressed with an employee staying late on a Friday to help a customer. Thanks Nikkita = )”
“Location: Courtland East Decatur entrance.My review is limited to the walk up ATM. They have a private room adjacent to the bank’s entrance. It’s accessible via your debit card. I felt really safe in the facility/room and in the area in general.”
8:30AM - 4:30PM
1980 Satellite Blvd NW, Duluth“Went to open a new cd great greeting as you walk trough the door , tesha help us to open a cd great experience before we went to two other credit union bad experience you guys train the people on the right way , clean branch , friendly people”
“My husband and I walked in on a Thursday afternoon to open a savings and checking account. At first we signed up for the queue with a kiosk that had next to the waiting area. However, that did not appear to do anything. It worked out though because staff was very attentive and offered to assist us as soon as they were available. All of our interactions with staff were super easy and friendly. The process for opening a savings and checking account was also easy. The app appears to be easy to use and reliable. Special shout out to Evelina who was very enjoyable to work with!”
“A month ago, I refinanced a recently purchased vehicle with GUCU. The banking transitioning is going very smooth and easy, thanks to Jessica D. She definitely represents the meaning of quality services and caring. Unfortunately, the transaction with the dealership (Hayes Ram in Gainesville), has been rough, but Jessica has gone above and beyond supportive throughout this process. This is my first experience with GUCU and I’m a new member. To be honest, this is probably my 3rd review I’ve ever posted in my life. I rarely do so unless my experiences went very HORRIBLY or very AMAZING. Jessica D. has definitely made an AMAZING mark with me. Thank you GUCU for having such an amazing employee! ????”
“Peach ? State has never failed me. They are stuck with me. I've been with them when the location was on Swanton Way. Love Peach State, customer service is paramount for me, that's what I retired from after 26 years,customer service. The staff nails it every time. I definitely don't live around the corner. I'm not going anywhere?????”
“I visited the Norcross branch and was greeted by Bonilla the branch manager as soon as I entered. She was friendly and when I told her I wanted to open an account she introduced me to the banker Jennifer who took the time to explain about the accounts ACU offers. She was very knowledgeable and the process was seamless. I will recommend ACU to friends and family for their good customer service.”
“I have scheduled appointment 11:00 AM. Leaving the house when i check reminder from the Bank if i have any conformation that i need to give at the Bank. I find out my appointment time is 10:00 AM. I have waited for this appointment for last four days. Before arriving to the Bank calling costumer service to get help with my appointment. If it is book for 10:00 AM already late. I was told to explain what happen my appointment at the Bank. Arriving at the Bank i was denied for my appointment told to make another one. I was not giving up on my appointment call costumer service two or three times leave a message to assistant branch manager EBONY RAMEY. She have make my DAY TO MOVE ON. THANKS AGAIN. She understood that we need service. Call back make me the same day appointment and give service we need. THANKS AGAIN.”
“I don't usually like banks but this one has been very accommodating to me. I have had an account with them for around 8 years now and hope to always have it.”
“We went 1 hr before the branch was closing..Krystal the bank officer sensed the urgency and worked with us to take care of our needs. She is knowledgeable and helped us out.”
9AM - 5PM
2470 Briarcliff Rd NE Suite 43, Atlanta“If you live in the South, odds are you have a very foul mouth [OK, TX, WV, GA, NC, SC+]. There was a time when 2 classes existed simultaneously, now the lower class has completely overshadowed the entire region. They aren't as rude as people from NJ, yet: but they are gaining ground. For some of us, there is NO REASON to get out of bed... one day, you will see exactly what I mean.”
“I have been a member of the credit union for 20+ years. (Formerly GEMC Credit Union) I was a little reluctant when I heard that they were changing their name. The customer service is always amazing. Everyone is very helpful and addresses your needs in a timely manner. They care about their members and it gives you a sense of the banks many years ago with that small town feel. Nothing like the big name banks.”