Bella Nissan of Union City Service offers a friendly and respectful environment for vehicle maintenance, although customers should be prepared for long wait times, often exceeding 3 hours even with appointments. Many reviews highlight the staff's helpfulness and willingness to answer questions, making the service experience smoother despite the delays. While some customers found the upselling attempts humorous rather than intrusive, the overall sentiment reflects satisfaction with the quality of service provided. Although the service department may be understaffed, the team, including standout technicians, works hard to ensure customer needs are met.
Be prepared to wait 3 hours for an oil change and tire rotation, even if you have an appointment. I was told the wait would be no more than 2 hours. The staff were friendly but didn’t provide any updates unless asked.
February 2023
Great service. But like many auto shops, they are under staffed and therefore turn around times are lagging. But service is quality.
August 2022
Be prepared to sit a few hours. If you're waiting on your vehicle to be serviced or fixed.
