“We enjoy using the pet wash station at Midland Tractor Supply and visit about once a month with our two dogs. Staff and customers have always been very friendly and respectful, but our most recent visit on Sunday was disappointing.
We arrived around 11:00 a.m. and began washing one dog while waiting for the second station to open for the other (one station was already in use). After the second station opened and my husband started washing our second dog, and a woman with a large dog came in the room and left. Knowing she was waiting, we rushed to finish washing, and even tried to find her to let her know the station I used was now open. When we couldn’t locate her, another customer came in and took the empty station.
The woman did return about 5 minutes later, left again, and then shortly after an employee came in and demanded to know if we had paid (we had — $9.99 and our redeemed free wash for our two dogs and had our receipt in hand). The new customer (who just walked in) had also paid. She then accused us (and the new customer) of cutting in line and told us we needed to leave because someone had been waiting 45 minutes, which was very uncomfortable and confusing since we were already washing our dogs long before the woman arrived. We had probably been there about 20 minutes total, so we knew it couldn’t have been 45 minutes. Also, we explained that when we went to find the woman to inform her a wash station was open, she was no where to be found.
We like coming here, we also like to purchase the 4Health food for our pups, but this experience — especially the way we were treated by an employee — makes us reconsider using this location in the future.”
“Good old-fashioned mom & pops hardware store, friendly service, and had what I needed. They will also order many things they don't normally stock to get you what you need, so just ask!”