Metro by T-Mobile offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Located at 138 W May St Ste C, the store is known for its friendly staff who provide good customer service. Customers appreciate the helpful and caring attitude of the employees, especially those who go out of their way to assist. Several reviews highlight the positive experiences with staff members such as Portia, Donovan, and others, who are praised for their kindness, efficiency, and willingness to help customers find the right phone and plan. Customers who have been with Metro for many years mention frequent visits and consistent service, often noting that staff members like Donovan save them money and ensure they get exactly what they want. Even when the staff couldn't assist with certain issues, customers acknowledge the store’s overall good customer service. The staff's dedication to customer satisfaction is evident, with some customers going back repeatedly because of the helpfulness and professionalism of the team. Overall, Metro by T-Mobile at this location is recognized for providing excellent service, knowledgeable staff, and a welcoming environment for those seeking affordable prepaid plans and quality 5G phones.
