Metro by T-Mobile offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. Located at 138 W May St Ste C, the store is known for its friendly staff who provide good customer service. Customers appreciate the helpful and caring attitude of the employees, especially those who go out of their way to assist. Several reviews highlight the positive experiences with staff members such as Portia, Donovan, and others, who are praised for their kindness, efficiency, and willingness to help customers find the right phone and plan. Customers who have been with Metro for many years mention frequent visits and consistent service, often noting that staff members like Donovan save them money and ensure they get exactly what they want. Even when the staff couldn't assist with certain issues, customers acknowledge the store’s overall good customer service. The staff's dedication to customer satisfaction is evident, with some customers going back repeatedly because of the helpfulness and professionalism of the team. Overall, Metro by T-Mobile at this location is recognized for providing excellent service, knowledgeable staff, and a welcoming environment for those seeking affordable prepaid plans and quality 5G phones.
Went in 8/20/26 about 30 minutes before closing to try and get help fixing my son's phone. The 2 staff members working were absolutely wonderful and assisted in diagnosing the problem and were able to get an E Sim card on my son's phone and fix the issue. A+ service these guys were great!
June 2026
Juan is absolutely phenomenal. He helped my husband get his issues resolved and trust when I say it was a lengthy process becauseof an issue with gmail. He was patient, kind, and professional. He is an asset to the company.
February 2026
I had a wonderful experience, Katherine and Juan were so patient with us!
