Truist is a bank that has received positive feedback for its helpful and friendly staff. Customers frequently mention staff members like Kenya Wise, who is described as helpful, knowledgeable, polite, and reliable. She is praised for quickly solving problems and providing clear information. Another staff member, Jackie, was appreciated for her professionalism and assistance in managing account issues. Fallon, a customer service representative, is highly regarded for her quick and efficient service, with some reviewers saying she provided the best customer service they have experienced in years. Iris Koplen also received praise for going above and beyond to assist with wire transfers and opening savings accounts, demonstrating her helpfulness and knowledge. Customers value the courteous and attentive service they receive, noting staff members’ willingness to stay past hours when needed and their genuine care for customers. Despite some variability in service quality, overall, Truist is viewed as a bank with dedicated employees who strive to meet customer needs. The bank has adjusted services temporarily, offering teller services through drive-thru lanes and by appointment, with some branches remaining open with enhanced sanitization measures to ensure safety.
Not enough employees for volume of business. Long wait time
July 2025
Great customer service! Came in to make a withdrawal. There was an error with my account. She was very knowledgeable and fixed it. Very respectful and very sweet! All around great people!
February 2025
Always excellent customer service with truist, especially when it comes to main branches. Highly recommend this place and the other locations
