Bank of Hawaii is a long-established bank with a focus on community and customer relationships. The experience at individual branches can vary. Some customers report positive interactions, describing staff as super friendly, efficient, helpful, quick, and with tellers noted as very cute. The environment at a newer location is described as nice, clean, with great air conditioning and plenty of parking. Hours and parking availability are seen as convenient, with a note that they open earlier than some other banks. Transactions are sometimes completed quickly with money available immediately. However, significant frustrations are also common. Customers frequently encounter very long lines, with many service podiums remaining closed. There are serious complaints about service follow-through, including errors with ordered checks and a failure to process a requested debit card for an elderly customer, who was required to visit in person. The bank's online systems and app are described as very juvenile and basic compared to other institutions. Additionally, the process for obtaining a loan was reported as a major hassle, leading one customer to cancel their application entirely.
