Big Island Honda Hilo Service has built a reputation for excellent customer service and a positive automotive experience. Customers have praised the team, particularly highlighting staff members in the service and parts departments, as they consistently provide great service. One customer expressed appreciation for a seamless and efficient car leasing experience, noting that the dealership was responsive and attentive compared to others in the region. They received the exact vehicle they wanted at a fair price, along with added benefits like free oil changes and tire rotations. However, some concerns have been raised regarding rising service prices and fees associated with new car purchases, particularly a "Covid" fee that some customers feel is unjustified. Despite these issues, the overall sentiment remains positive, with many customers valuing the dedication to customer satisfaction and the personable approach of the staff. The dealership's commitment to creating a superior experience is evident, making it a notable choice for automotive needs in Hilo, Hawaii.
Customer service here is real. Super appreciate great service and this place did a great job. Reinard and Reilly took care of us and we have no complaints!!! Mahalo Tony Honda Hilo for providing service that most businesses these days have forgotten!!!
September 2022
Everyone was very helpful and friendly? service was great
April 2022
Very friendly, very professional, i would highly recommend them anyday.....ezzz
