They answer phones, I spoke with people, they did not follow up & on 3 separate occasions that spanned a few too many weeks. Terrible customer service and I was referred to them from a mechanic.
April 2023
Customer service here is real. Super appreciate great service and this place did a great job. Reinard and Reilly took care of us and we have no complaints!!! Mahalo Tony Honda Hilo for providing service that most businesses these days have forgotten!!!
September 2022
They charged me $250 to change a light bulb in the cabin and tighten a switch. This place is a complete rip-off that should be avoided at all costs.
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way. We’re located in Hilo, Hawaii! Come experience “The Fletcher Jones Difference” today!
