Big Island Toyota is highly praised for its excellent customer service and efficient auto care. Customers appreciate the friendly and helpful staff, including representatives who take the time to answer questions and explain vehicle features clearly. The finance department is noted for being helpful and pressure-free, making the car buying experience smooth and easy. The service department is recognized for its speed and professionalism, with some customers noting that even when they brought their vehicles from Oahu, the staff provided welcoming and high-quality tune-ups that improved vehicle performance at reasonable prices. Specific staff members are commended for their dedication, with one customer highlighting a representative who consistently provides outstanding service and shows promise for career growth. The technicians are capable and thorough, quickly diagnosing issues such as check engine lights and performing necessary repairs like software updates, starter replacements, and fluid flushes. Overall, Big Island Toyota offers a friendly, efficient, and reliable experience for both purchasing and maintaining vehicles, earning consistent praise from satisfied customers.
Mark Sadang was my salesman. Awesome and super fast to get me into my new car!
October 2025
I had a great experience purchasing my car here. Lahi answered all of my questions, took time to compare features of a couple of different models and led me through the whole experience from start to finish with ease. The finance department was great too. Thanks for the service!
September 2025
Mark is the best! No pressure. Just finds what you’re looking for. Keldon(?) not sure if I spelled that right but the finance guy was also very helpful 🙃
