Big Island Toyota is a reputable car dealership that has consistently provided excellent customer service and support to its clients. According to the reviews, the sales team, including Jarod and Lesley Iida, have been praised for their professionalism, patience, and attention to detail. They have guided customers through the entire car-buying process, answering questions and ensuring a smooth and effortless experience. The service department has also been a highlight, with Harley Woolsey and Kekoa Ruegg going above and beyond to assist customers. Harley's kindness and empathy, even when delivering difficult news, have been greatly appreciated, particularly by a senior customer facing a significant repair bill. Kekoa's efforts to help the customer resolve the issue with the manufacturer's warranty are also commendable. While the pricing and the quality of the mechanics have been mentioned as areas for improvement, the overall customer experience at Big Island Toyota has been overwhelmingly positive. Customers have expressed their satisfaction with the dealership, with one reviewer stating that they would "go back anytime" and recommending the dealership to their colleagues and friends.
