Big Island Toyota is highly praised for its excellent customer service and efficient auto care. Customers appreciate the friendly and helpful staff, including representatives who take the time to answer questions and explain vehicle features clearly. The finance department is noted for being helpful and pressure-free, making the car buying experience smooth and easy. The service department is recognized for its speed and professionalism, with some customers noting that even when they brought their vehicles from Oahu, the staff provided welcoming and high-quality tune-ups that improved vehicle performance at reasonable prices. Specific staff members are commended for their dedication, with one customer highlighting a representative who consistently provides outstanding service and shows promise for career growth. The technicians are capable and thorough, quickly diagnosing issues such as check engine lights and performing necessary repairs like software updates, starter replacements, and fluid flushes. Overall, Big Island Toyota offers a friendly, efficient, and reliable experience for both purchasing and maintaining vehicles, earning consistent praise from satisfied customers.
We had a great experience working with Mark when buying our new 2026 4Runner SR5. He was straight to the point, knowledgeable, and made the whole process smooth and easy. No pressure, just honest information and solid help from start to finish. Highly recommend asking for Mark if you’re in the market for a new vehicle!
February 2026
Mark made my experience quite pleasant. I am very happy with my purchase, I am part of this community and I will continue to purchase from these guys
November 2025
Mark Sadang was my salesman. Awesome and super fast to get me into my new car!
