About Hilo Hawaiian Hotel, a Trademark Collection by Wyndham
Hilo Hawaiian Hotel offers a mixed experience for its guests. The location is a highlight, situated by the water and a short drive from downtown Hilo and Volcano National Park. Many reviews mention the clean rooms and friendly service staff, with some guests enjoying the balcony views of the bay. However, there are significant concerns regarding the condition of the rooms, which many describe as outdated and in need of renovation. Issues such as small beds, limited daily cleaning, and maintenance problems like leaking air conditioning have been reported. The complimentary breakfast has received mixed feedback; while some guests appreciate the fresh baked goods, others find it lacks variety and quality. There is confusion regarding breakfast policies, as only one person per room is allowed a meal without additional charge, leading to inappropriate sharing practices. Parking is generally available, and the hotel provides amenities like fast WiFi and a TV that connects to computers. While some families and couples enjoy their stay, others feel the hotel does not meet expectations for the price, citing problems with room cleanliness and staff attitudes at the front desk. Overall, Hilo Hawaiian Hotel is a decent choice for those seeking a budget stay near Hilo's attractions, but improvements are needed to enhance guest satisfaction.
The oceanfront view and sounds of the ocean were very relaxing. The room was quaint, clean, and welcoming.
March 2026
Was pretty there all you could eat buffet was alright.
March 2026
Five years post-Covid and still not servicing rooms? No porter at check in? Location is brought down by the many nearby abandoned buildings, tent city and unhoused.
