Thrifty Car Rental offers a mixed experience for customers. While the vehicles can be hit-or-miss, with some being almost brand new and others showing signs of wear and tear, the staff is generally polite and professional. Customers have reported decent gas mileage and helpful map and direction services. However, the final price may sometimes be higher than quoted, and the return process can be slow, with delays in refunding deposits. Overall, Thrifty Car Rental provides a serviceable rental experience, though customers may want to be prepared for potential issues with the condition of the vehicles.
Staff is very friendly, very polite, very speedy, and very welcoming. The associate agent brought the car right to the little building where we checked in for the car. So nice.
November 2025
Easy check out, convenient, great customer service and easy return at 0430!
November 2025
The thrifty rental at Hilo was fabulous. They were very timely and the woman at the desk (wish I could remember her name) was very quick and efficient while being courteous and friendly. So impressed!
