Car Rental in Hilo, HI

“One of the greatest experiences I have ever had with renting a car. They were on it in everyway. Down to meeting me at the airport with the car and bringing it back. They were always in contact in every aspect.”

“I cannot say enough good things about the manager Josh and entire team at Enterprise. They went above and beyond to assist our utility employees who were in Hilo supporting storm recovery efforts.

The manager was incredibly accommodating and made sure our team was picked up from the airport in a timely manner, even going out of his way to make the process as easy as possible for us. The entire team was extremely responsive and willing to work with us and bend when needed to accommodate our unique situation.

I work with hotels and rental companies frequently, and it can be surprisingly difficult to get someone at a local branch to answer the phone or respond quickly. This team was the complete opposite. They were available, responsive, flexible, and genuinely seemed to care about helping our team.

Their willingness to accommodate our needs made our job so much easier during a stressful situation. What could have been a complicated rental process was completely seamless and essentially flawless.

A huge thank you to the entire Enterprise Hilo team and Josh for going above and beyond. Your exceptional customer service truly made a difference!”

“These are truly good people running this place. Great experience, I highly recommend them. Kimi and Pat were both so down to earth and real with me. After checking out a couple other dealerships, this place was a breath of fresh air.

I checked Kelley blue book for this year/make/model/mileage/zip code, and confirmed, they gave me a good deal.

Thanks, Aiona Cars! 😊”

“I’ve been coming to Automotive Solutions for about three years for my safety checks, and every visit has been easy, friendly, and welcoming. Recently I asked for a quote for body repair work since I had a series of unfortunate events, self induced, affecting 4 body components.

Kalani came out to meet me when I arrived for my safety check. He immediately began looking over my vehicle, carefully checking each wheel and brake. His thoroughness, respect, and attentiveness stood out right away. Because of that, I asked whether he or Tee handled body repair work, and they told me yes.

After the safety check, Tee, the owner, gave me a fair and straightforward quote, and we scheduled the repair. Kalani later completed the work, and throughout the process communication between Tee and myself was excellent. The quality of the repair exceeded my expectations—everything was done with care, attention to detail, and clear pride in workmanship.

If you want to feel welcomed, respected, and genuinely cared for, I highly recommend Automotive Solutions. Tee, Kalani, and Makana provide excellent service with professionalism and aloha. All the best to this team.”

“I take all my cars to Aiona Service because they treat me with aloha- even when my ask is above and beyond. Also, when my trucks come in dirty, straight off the ranch or jobsite. I own a big Dodge Dually, and the team always takes great care of it, from tire changes and rotations to full multipoint inspections. The Bryans, Aaron, the girls in the front, Colby, and Tony are all awesome, professional, friendly, and honest. It’s rare to find a shop that makes you feel like family, but that’s exactly what they do here. Highly recommend Aiona Service to anyone who wants quality work and good people! Aiona car that’s serviced at Aiona Car Service!”

“Alamo is the best rental company at Hilo . We rented Jeep and it is bred new , Incredibly friendly service, everything was explained and shown to us with a smile. We received recommendations on what to see and where to eat during our stay. We were incredibly surprised. Thank you for everything!”

“In Hilo for work and rented a car from
national. Exceptional customer service from start to finish. AJ at the front desk at check I was friendly, funny, engaging and helpful. On return, I had Jared. He is a solid and awesome employee. What an awesome face of aloha for your company. I was running late and a little nervous because I couldn’t turn off light in the car or find the keys. He immediately put me at ease with, No worries Aunty, I got you. And he sure did. So extremely helpful as I got my wheelchair from the car. All the while asking how he could help and if I eeded anything. Lifted out my bag and even offered to escort me across the street to lend a hand with my big bag. Thank you National for these amazing and hardworking and kind emplouees”

“Service was very fast and smooth. We got a relatively simple car but drove very well and overall fun experience at a good price. Good service. Car was in perfect condition, hassle free.”

“Use theseshuttle always great experience! Would highly recommend. Drivers are always professional and what a great bunch of guys. The girls that work in the office are great as well, really enjoy the service I get from this company. Best experience.”

“Great service, The care is clean and nice. Rented two car there reasonable prices the person that helped us with well knowledge the band tour in good shape. Thanks”

“We rented a car here because it's very expensive at the airport. We took Uber here, the location is not far from the airport. The car was good, there were no problems while we rented it. Returning the car was easy, there were no additional fees if we returned the car in good condition and full of petrol. We Free transfer to the airport by Aiona.”

“Excellent customer service...friendly, knowledgeable and professional. They made us feel extra special. The Jeep that we rented was very clean and in excellent condition. And they have the best prices in town! Mahalo, Dean!”

“Excellent service at Enterprise Hilo Airport! Camalani efficiently handled a long line of customers while remaining kind, patient, and professional when assisting me. Her positive attitude and excellent customer service made the experience quick and easy.”

“I had to rent a car as I had to drop off my car at Body Pro to have a dent repaired. I stopped by Enterprise last week to make a reservation for a rental and the woman I talk to was so nice and helpful in helping me the reservation by asking me what size of car I wanted to rent, and how long I needed the car.,etc. Yesterday when I went to picked up the rental another woman helped me with the paperwork and took me outside to see car I wanted, I originally reserved a med size but she asked me if I would like to take a compact? So I decided to rent the compact instead. She showed me how to open the doors, start the car as it was a keyless model. I rented a car from them a couple of years ago and treated me well so when I needed to rent a car again ai went back to them. They even called me this morning to see how if I was happy with the car. I would highly recommend them if ever need a rental car. RS from Keaau”

“Awesome Experience with this place! First, a note about the Hilo Rental car market, this was just a couple weeks ago, no Festival going, the heavy wave of tourists for the Volcano calmed down, and there was only ONE, yes, ONE rental car available from any of the Big Companies (hertz, payless, etc.)! it was like this for a couple months, if not still today, and when you could find one it was outrageously expensive. Get it together Big Car Rental Execs!Ok, I wish I remembered the owner's name, she really took care of me. She was on the way back from an appointment and picked me up from a mechanic shop in Hilo where I was getting a sudden and emergency repair to our main vehicle. She not only had a couple vehicles available to rent, She didn't Gouge in any way. It was like $70.00, which was Lower than Turo or the big companies by at least $30. This speaks volumes about the company, being that she had the only cars available and could have gouged.She also Referred me to a local mechanic that was down to earth, knew their stuff and save me several-hundred-dollars in the process of fixing our truck, which is why we were renting this time in the first place.We started with the Mini-Van and changed out for something sportier a couple hours later, and again, She was super-accommodating. The minivan was pretty nice with the automatic doors and all that room could be perfect for us on some occasions, but we had no need for it this time. The Ants weren't in it, as someone else commented, however; I would just like to point out, if this sat for a little while, or someone had it at the beach a lot, THIS IS HAWAII! It happens. Ants hide. I'm sure when these guys discovered it they took care of it.Our CRV was Great, Our Deposit was Returned, however; we did have to call and remind her. Keep in mind this is a small business…Small Dings and Dents are going to MATTER more to these guys. They don’t handle the volume of the big guys. And little things like secretarial and bookkeeping you may need to stay after, as the owner is doing it all. At least the majority of the time.With all that said, you do exactly as I do even with the big companies, and you WON’T have a problem..-As soon as you pull the car to an open spot, take photos around the perimeter of the car from about 6-8 angles, so every ding scratch and scuff may be blown up and seen later, Even the rims.- Take a couple photos of the interior also if needed. The Gas gage too (If not full). Your photos are time stamped automatically.- When you return, wipe it out, throw out the garbage and use a couple rags to wipe the mats and such. Not too Difficult, right? If it happens to not be raining in Hilo, give it a hose down. This will be your biggest pain in the rear in Hilo, finding a working carwash (Or working machines to put air in your tires..anywhere!LOL). Oh, there are not any quarter operated carwashes either. I guess cause it’s usually raining.Enjoy this majestic and beautiful Place!Aloha”

“I'm so happy to have finally found a wonderful mechanic that I trust! T and his crew are great and have helped me with several of my cars now. I have also rented a car from him and had a perfect experience. I highly recommended him to all my friends and wouldn't go anywhere else!”

“I've never rented from Dollar before but I will be back. Who could imagine such a friendly staff at a car rental place? From the shuttle driver, to the person who handled the rental, to the person who guided the return, to the final shuttle driver, all had big smiles and friendly voices. The car we rented was at a great price and was spotless.”

“This was my first time that I had rented a car that wasn't on Turo so I was very hesitant about how this was going to go but it was the easiest thing. The lady at the counter understood very well that I was kama'āina and wouldn't be in Hilo for that long. It was quick that she had something for me even if it was more than I needed she still helped me out and made sure I was good to go. The price was worth it and so was the car.”

“Irene always greets me with a smile and knows your name, all of the workers here are all great and seem to love their job and it shows when you interact with them. Best service all the time”

“My customer service agent was absolutely amazing her smile her interaction and engagement was stunning and filled with aloha! I look forward to renting from her again! The car I rented was clean and it was exactly what I wanted. The availability and the price was on par! Thank you so much and I look forward to renting fron you folks again!

Mahalo,
Kalani”

“What a great experience. The agent at the desk was lovely and just about the best type of person to have in customer services. I will definitely use this branch of Hertz if I ever return to Hilo international airport to pick up a vehicle.”

“This was a quick easy experience with Budget in Hilo. We came in from the cruise and the shuttle took us there and picked us up. Reserved the same day, and it was a smooth pickup process. Nice Dodge Charger. Returned and was equally as smooth. The representatives were friendly and helpful. Would recommend.”