United States Postal Service
Post OfficesHours:
1299 Kekuanaoa St, Hilo HI 96720 Hours
About United States Postal Service
The United States Postal Service receives generally positive reviews for its helpful and professional staff, who often go above and beyond to assist customers. Many customers appreciate the courteous service from employees who are willing to help with packaging, shipping questions, and locating parcels, even under stressful situations. Some reviews highlight specific staff members who are knowledgeable and efficient, making the process of sending packages or letters faster and easier. However, the reviews also point out challenges such as long lines and wait times, suggesting that hiring more staff could improve service speed. Customers acknowledge the hard work of postal workers, especially those delivering late at night in difficult conditions, and express concern for their well-being. The USPS is also recognized for making the process of moving and shipping large or heavy packages easier, even across long distances. While most experiences are positive, there are occasional frustrations with delays in locating parcels or long wait times, but overall, the service is considered helpful, dedicated, and committed to getting packages safely to their destinations.
Most Recent Reviews
May 2026
The post office workers are courteous and go beyond what's expected to help. There's a lot of parking and an self service kiosk.
March 2026
This is my favorite Post Office in the area. Located at the airport, they have ample parking, and an easy drop off mailbox. Everyone I have encountered is always friendly, and patient.
November 2025
Really love our Hilo Kekuanaoa Post Office. The people that work there are always super friendly and helpful, an do particularly enjoy the convenience of the automated postage machine that let's me send any kind of mail or packages quickly and easily
More Comments(82)
Nearest USPS Stores
You May Also Like
- Hilo, Hawaii