Longs Drugs is a pharmacy and retail store that offers a wide range of everyday items, including cosmetics, medications, and household goods. Customers often appreciate the helpful and friendly staff, with many noting positive experiences at the pharmacy counter and in-store. The store manager is frequently praised for her exceptional service, positivity, and willingness to go above and beyond to assist both customers and employees. Her welcoming attitude creates a pleasant shopping environment.
The pharmacy staff have improved over time, with some customers highlighting a shift from curt or surly service to more attentive and accommodating care. One customer shared a positive experience where a staff member carefully checked insurance charges and corrected a billing mistake, demonstrating extra effort and honesty. Customers value the personalized service, especially when staff know them by name and ensure their medications are in stock, even for those living farther away.
While most reviews are positive, there are occasional concerns about customer service, such as a less helpful interaction in cosmetics and a customer feeling uncomfortable with a dismissive response from an associate. Despite this, Longs Drugs remains a trusted place for many, especially for pharmacy needs, with the convenience of multiple locations and flexible communication options like calls and texts for prescription updates. Overall, the store is viewed as a reliable and friendly neighborhood pharmacy and retail destination.
Just call it CVS already. Hardly anyone goes there since they took over.
May 2026
Thank you for the great customer service and friendly staff
April 2026
Longs dependent on some of their vendors at the expense of their customers. they advertise products that are not available on the start of the sale and sometimes for the entire period of the sale. They do give rain checks for some items. I don't remember the Longs previous to CVS operating like this.
