Firestone Complete Auto Care in Honolulu, HI, has earned a strong reputation for reliable and friendly auto service. Customers appreciate the team’s professionalism and helpful attitude, with staff members like Jessica and a young man consistently greeting customers with smiles and clear communication. The center offers a wide range of services, including tire replacement, oil changes, brake inspections, and engine repairs, tailored to all makes and models. Many reviews highlight their ability to handle specific needs such as Hawaii State Inspections, often making appointments and completing work on time. Customers value their honesty and transparency, noting that staff members listen carefully to concerns without pushing unnecessary repairs. The center also goes the extra mile by sourcing tires from other locations when needed and providing full vehicle checks, often referring customers to dealerships for warranty-covered issues. Overall, Firestone Fort Shafter is praised for its excellent customer service, professionalism, and dedication to keeping vehicles in good condition, making it a trusted choice for auto care on the island.
Jessica was the best! Excellent customer service!! She's wonderful! All staff great!
July 2024
Good service and very professional. It often can be hard to get an appointment but I feel like this location has some of the best mechanics on the island.
June 2024
I found this service center to be remarkable, they replaced 1 of my tires, and they did an excellent job. I would recommend anyone to take there car to this service center.
