Firestone Complete Auto Care in Honolulu, HI, has earned a strong reputation for reliable and friendly auto service. Customers appreciate the team’s professionalism and helpful attitude, with staff members like Jessica and a young man consistently greeting customers with smiles and clear communication. The center offers a wide range of services, including tire replacement, oil changes, brake inspections, and engine repairs, tailored to all makes and models. Many reviews highlight their ability to handle specific needs such as Hawaii State Inspections, often making appointments and completing work on time. Customers value their honesty and transparency, noting that staff members listen carefully to concerns without pushing unnecessary repairs. The center also goes the extra mile by sourcing tires from other locations when needed and providing full vehicle checks, often referring customers to dealerships for warranty-covered issues. Overall, Firestone Fort Shafter is praised for its excellent customer service, professionalism, and dedication to keeping vehicles in good condition, making it a trusted choice for auto care on the island.
Went to this location consistently over three years. We have a very old car that needed work done throughout the years, and they were always very honest about what needed to happen or what could wait, giving best prices and deals, and working in a timely manner.
July 2024
Jessica was the best! Excellent customer service!! She's wonderful! All staff great!
July 2024
Good service and very professional. It often can be hard to get an appointment but I feel like this location has some of the best mechanics on the island.
