GNC is a store known for its diverse selection of supplements and dedicated customer service. Customers appreciate knowledgeable staff members like Rafa, Javier, and Jake, who are friendly and well-informed about the products. They help customers find what they need, answer questions, and provide honest opinions on different items, including pre-workouts and other supplements. This friendly support creates a positive shopping experience, and many customers plan to return for more products. The store also offers online shopping with options such as same-day delivery. However, some customers have experienced issues with the delivery system, particularly when using third-party services like SHIPT. Delays and lack of clear delivery updates have caused frustration, especially when orders arrive late or without estimated delivery times. Customers have expressed disappointment with the shipping process, feeling that GNC sometimes shifts responsibility to delivery companies rather than taking accountability. One customer mentioned that they would now prefer to buy online orders directly from the store to avoid shipping problems and support local businesses. Overall, GNC provides excellent in-store service and knowledgeable staff, making it a great place to get supplements. While the online ordering and delivery system has faced some challenges, the store’s staff and customer care efforts show a commitment to improving customer satisfaction. Customers value the helpfulness of staff like Jake and the store’s friendly environment, which keeps them coming back for their supplement needs.
Popped into the GNC store at the Ala Moana Center Mall for my go to protein. I also needed to find a thermogenic fat burner, and associate Joshua helped me immediately! While ringing me up, he tossed in a free creatine jug that I didn’t know I qualified for! He was awesome! Made y day.
November 2025
The staff there was very helpful when answering our questions and helping us out!
March 2025
I liked this location a lot better than Kamehameha shopping center. The associate kana was awesome and cool. Very helpful and told me straight what it is. I would recommend anyone to go this location I will always come back to this location to grab more products! Thank you kana for making it right.
