The reviews highlight a consistently positive experience at the T-Mobile kiosk inside Costco. Customers praise the helpful, friendly, and patient staff members who make switching carriers smooth and stress-free. Yumi is commended for her dedication, professionalism, and thorough follow-up, ensuring customers feel confident and well-informed throughout the process. Cadence is appreciated for her friendly and fun attitude, making complex setups like multiple lines and devices easy and enjoyable. Mitch stands out for his expertise in transferring from other carriers, setting up new phones, and providing reassurance about switching to T-Mobile. Chastity is also recognized for her seamless assistance with multiple lines and smartwatches, demonstrating extensive knowledge and helpfulness. The staff’s welcoming attitude, combined with clear explanations of promotions and perks such as satellite texting and Costco member benefits, contributes to a highly satisfying experience. Overall, customers find the staff knowledgeable, friendly, and dedicated to providing excellent service, making T-Mobile at Costco a recommended choice for switching carriers.
Yumi did an incredible job helping us set up our new phones and port everything over from our old carrier. She was very thorough and explained everything in great detail. She genuinely cared about our experience and went above and beyond to make sure it was a smooth transition. Thanks Yumi!!!
March 2026
We always stop by here when we visit. This Costco is always busy, it's probably the only one on the island. Parking is challenging. The Costco has their usually; snack bar, tire center, etc. Then they do sell local items you don't usually see in Costco on the mainland. It's worth stopping by.
February 2026
Such a great experience, all the reps were helpful and answered all my questions. Everyone was so easy to talk to, 10/10 experience.
