“I came in on a Saturday with my iPhone 13 Pro Max screen completely yellow. The shop is open every day and they accept walk-ins, which was super convenient. In about 1 hour, my phone was fully repaired. We were helped by Maia, who was really friendly. Since we came all the way from Napili, she kindly gave priority to our device.
The total cost was around $200. They charge a $50 diagnostic fee, but if you go ahead with the repair, that amount is deducted from the total.
The only downside is that the screens aren’t official Apple parts, and you can feel they’re a bit slower to respond, but that’s the tradeoff for paying less than at Apple”
“You never know what kind of out of the box requirements may present themselves, which is why I am extremely grateful for the great and professional team at PWC.Imagine a mission where communications are vital to the success and imagine having a plan where everything goes wrong, well I lived it. In an instant we needed an array of communications equipment to build an infrastructure for the unnamed team of Watermen we were training, the equipment I had brought with me was too cumbersome, so I reached out to every communication entity in the state and PWC stepped up and answered the call. This team was prompt, professional, well equipped with an array of different equipment, and very fair in their pricing.This mission was only a success due to their rigid state of flexibility.Thank you PWC!”
“I first visited this store with my aunty, and Bobby (the manager) was there. While she looked around, Bobby started telling me about Cricket Wireless. I was expecting a pushy, robotic sales pitch, but not with Bobby — he was genuine, realistic, and not at all pressuring. He told me when I was ready to switch, he’d help me get a better phone and plan. No pressure at all.
Fast forward a few months… my phone shattered on the Road to Hana. Once the trip was over, I walked back into the store and said, “Remember me? You said you'd help me!” I showed him my broken phone, and Bobby took care of everything — new phone, new account, and even helped me pick out a case.
We hit a hiccup when I forgot my Apple ID password and only had one shot to get it right. I blew it — but Bobby didn’t give up. He calmly reset everything and we figured it out. We literally hugged it out in the end!
Highly recommend this store. Bobby makes everything simple, easy, and he really knows his stuff. Bonus: he’s in a band!”
“I have been one of their clients for sooo many years and for a really good reasons ,their staff is always nice and welcoming,on my last visit it was Van-Vanessa the boss that upgraded my service plan and set me with a better iPhone,all that showed they good customer service l and their need to keep me happy with them.”
“Cadence is great she assisted me when upgrading my phone. She is very knowledgeable, patient and made the process simpler. Once I received my phone Candance and Heather assisted me in troubleshooting, transfering my data and switching from a damaged iPhone to my new Galaxy S26 ultra. Thank you both for your professionalism, patience and kindness. ALOHA!”
“Staff was amazing. Called them after getting off the plane and they immediately helped. Offered to hold our luggage while we went to eat and they replaced a broken iPhone 17 screen so vacation wouldn’t be affected and worked with our Apple Care with no issues. Great service and from what I saw great prices on their retail items displayed.”
“Lynnie Aspilla was MOST helpful in helping me transfer my account to T-Mobile. Due to the unhelpfulness of AI assistants, she spent nearly 2 hrs. with me as we struggled to unfreeze my credit. She was most patient and able to navigate a path that eventually worked with the last and final holdout. Also, I have since phoned with questions, gotten another staff person, and been impressed by their pleasant manner and thorough answers.”
“Got my new iPhone 17 on a great deal with an upgrade from my current plan to a much better one,i am very happy with the service they provided and my bill should look much better now as well my phone.”
“David, Spectrum Associate is very professional, personable, knowledgeable, helpful, able to answer any and all questions on behalf of Spectrum live streaming capabilities with the Xumo, user friendly device. In turn we have the same package as before with additional channels at a lesser charge. In actuality, David saved us more money than expected which was the main reason for visiting Spectrum to question our billing increase. After all was said and done, we had the same basic package without the rental fees for our DVR boxes, replaced by Spectrum Xumo box with recording abilities saved to My Library. Thank you, David at the Spectrum Kahului store for a very pleasant experience and your professionalism customer service should be commendable by your Supervisor for a job well done. Aloha and Mahalo David for your excellent expertise in your knowledgeable salesmanship! Have a Jesus blessed day! The Ambrose Ohana!”
“Riley, at Queen Kaahumanu Center on Maui, helped me with a new Samsung S26 and a new tablet! He explained the whole purchase and switched everything over from my old phone! Highly recommend working with Riley - professional, friendly and very knowledgeable! Mahalo, Riley!”